Run your store from ChatGPT or Claude.
Connect Chargezen to the AI app you already use. Look up customers and subscriptions, make changes with your approval, or hand a job to Concierge without leaving the chat.
- and Claude supported
- ChatGPT
- and Claude supported
- same permissions as your account
- Your access
- same permissions as your account
- Concierge to take a job
- Ask
- Concierge to take a job
The problem
Your team already lives in ChatGPT or Claude. Switching to another dashboard for every customer lookup breaks their flow. With Chargezen connected, they can ask about a customer, change a subscription or give Concierge a job right where they are.
What it does.
One connection
Add Chargezen to ChatGPT or Claude in a few clicks.
Look things up
Customers, orders, subscriptions and reports, answered in the chat. Concierge can also read your customer conversations and texts for you.
Make changes safely
Changes follow the same permissions and approvals as your account.
Hand off to Concierge
Ask Concierge to do a longer job and get the result back in the chat.
How it works.
- 1
Connect Chargezen
Sign in from ChatGPT or Claude.
- 2
Ask naturally
"Pause Jane's subscription until next month."
- 3
Approve if needed
Changes are confirmed before they happen.
- 4
Or delegate
Give Concierge the bigger jobs and check back later.
Prompts to try first.
Copy one into ChatGPT or Claude after you connect. Each says what it reads, so you know what the answer is based on.
Customers and conversations
Concierge reads your web chat, text, WhatsApp and email conversations and answers in the chat.
“Ask Concierge to sum up last week's customer conversations: how many came in, on which channels, and the five most common topics.”
Reads your conversations, through Concierge.
“Ask Concierge which customers wrote to us in the last 48 hours and still haven't had a reply.”
Reads conversations and their reply times, through Concierge.
“Ask Concierge to group this month's complaints by theme, with one example message for each.”
Reads conversation messages, through Concierge.
“Ask Concierge to draft a follow-up for each customer still waiting on us. Don't send anything; I'll review them here.”
Reads conversations, through Concierge. The drafts stay in your chat; nothing is sent.
“Find the customer jane@example.com and show me her recent orders and subscriptions.”
Reads customers, Shopify orders and subscriptions directly.
Texts
Text messages your workspace sent and received, read by Concierge.
“Ask Concierge how many texts we sent and received last month, and how many failed to deliver.”
Reads text messages and their delivery status, through Concierge.
“Ask Concierge which text campaign brought in the most revenue this quarter.”
Reads text messages with their campaign and attributed revenue, through Concierge.
“Ask Concierge to list customers who texted us about an order this week, with the order each one asked about.”
Reads text conversations and Shopify orders, through Concierge.
Orders and subscriptions
Direct reads and changes, with your permissions. Your AI app asks before it makes a change.
“Which orders from the last seven days haven't shipped yet?”
Reads Shopify orders and the fulfillment status report.
“What were last month's new subscriptions, cancellations and monthly recurring revenue, and who cancelled?”
Reads the subscription movement report.
“Which products sold the most last month, and how much stock is left of each?”
Reads the sales-by-SKU and inventory reports.
“Skip Jane's next subscription order.”
Reads her subscriptions, then skips the next order once you confirm. Needs the subscription change permission.
Analytics and playbooks
Concierge runs its built-in analysis playbooks on its own computer and shows its work.
“Ask Concierge to run the cohort retention playbook for customers whose first order was this year.”
Reads orders and customers, through Concierge's cohort retention playbook.
“Ask Concierge to build RFM segments and tell me which good customers are about to lapse.”
Reads orders and customers, through the RFM segments playbook.
“Ask Concierge which products are most often bought together.”
Reads order items, through the product affinity playbook.
“Ask Concierge for our refund rate by month over the last 90 days, and which products drive it.”
Reads refunds and orders, through the refund analysis playbook.
Calls, call recordings and voicemail aren't available in ChatGPT or Claude, and nothing here sends a text or email to a customer. Prompts that start with "Ask Concierge" go to your Concierge agent, which follows your approvals.
What you get.
No app switching
Work where your team already is.
Same safeguards
Permissions and approvals still apply.
Easy for everyone
Anyone who can chat can use it.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Connect Chargezen to the AI app you already use. Look up customers and subscriptions, make changes with your approval, or hand a job to Concierge without leaving the chat.
Connect Chargezen: Sign in from ChatGPT or Claude. Ask naturally: "Pause Jane's subscription until next month." Approve if needed: Changes are confirmed before they happen. Or delegate: Give Concierge the bigger jobs and check back later.
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Explore more of Concierge.
