Proven analyses, ready the day you start.
Every Concierge workspace comes with eight playbooks for common store questions. Ask in plain English, and Concierge follows the right one step by step and shows its work. Edit any of them, or write your own.
Analysis playbooks every workspace starts with
Cohort retention
Do customers come back after their first order? Month by month, group by group.
Repeat purchase tiers
How many customers bought once, a few times or often, and the revenue from each.
Customer lifetime value
What customers have actually spent with you, by first month or first product.
RFM segments
Your champions, new customers and the ones slipping away, with the rules shown.
Product affinity and baskets
Which products and collections sell together, and what to offer next.
Subscription analytics
New, cancelled and paused subscriptions, who left, and why monthly revenue moved.
Average order value trend
Whether order size is really rising, with a check that rules out noise.
Refund analysis
Your refund rate by month and the products and collections behind it.
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