Customers text. Concierge texts back, and handles it.
Give customers a number to text for order updates, subscription changes and questions. Concierge replies in seconds and remembers every conversation.
- to reply
- Seconds
- to reply
- across every channel
- One memory
- across every channel
- to your team anytime
- Hands off
- to your team anytime
The problem
Customers would rather text than call or email, but texting a business usually means an unanswered number or a one-way marketing line. A number that actually answers, and can change an order, is rare.
What it does.
Your number, or a new one
Use a Telnyx or Twilio number, get a new one, or port your existing number in with a signed letter of authorization.
Registration handled
Chargezen registers 10DLC brands and campaigns, and toll-free verification, so your texts are delivered.
Opt-outs respected
STOP, CANCEL, QUIT, UNSUBSCRIBE, END and STOPALL opt a customer out, and opted-out numbers are never texted.
Verified before changes
A new texter confirms an email code once, and their phone is linked to their account.
How it works.
- 1
Get a number
New, connected or ported in.
- 2
Register it
10DLC or toll-free verification.
- 3
Link customers
An email code links each phone to an account.
- 4
Concierge answers
Orders, subscriptions and questions by text.
What you get.
Keep the number customers know
Port it in instead of announcing a new one.
Compliance built in
Opt-outs and suppression lists are enforced on every send.
Subscription changes by text
Skip, reschedule or swap in one message.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Give customers a number to text for order updates, subscription changes and questions. Concierge replies in seconds and remembers every conversation.
Yes. You can port it in. Chargezen checks that it can move, you sign a letter of authorization, and a toll-free number can start texting through Chargezen before the port finishes.
Replies like STOP, CANCEL or UNSUBSCRIBE opt the customer out, and opted-out or suppressed numbers are blocked from sends.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Explore more of Concierge.
