Customers text. Concierge texts back, and handles it.
Give customers a number to text for order updates, subscription changes and questions. Concierge replies in seconds and remembers every conversation.
Customers expect answers wherever they reach you. When text messages is a separate tool with a separate memory, replies are slow and customers repeat themselves. Concierge answers text messages with the same knowledge, rules and tools as every other channel.
What it does.
Your business number
Customers text the number they already know.
Subscription changes by text
Skip, swap or pause in one message.
Secure sign-in
Verifies the customer before account changes.
Compliance built in
Opt-outs and sending rules are respected.
How it works.
Connect text messages
A few minutes in your Chargezen settings.
Choose the agent
Pick which digital employee answers it.
It answers
With your approved knowledge and rules.
Your team steps in
From the same shared inbox.
What you get.
Answers in seconds
Customers get help right away, day or night.
Your team freed up
People focus on the conversations that need them.
Within your rules
Every action follows your policies and approvals.
Common questions
Can Concierge answer customers on text messages?
Give customers a number to text for order updates, subscription changes and questions. Concierge replies in seconds and remembers every conversation.
How does it work?
Connect text messages: A few minutes in your Chargezen settings. Choose the agent: Pick which digital employee answers it. It answers: With your approved knowledge and rules. Your team steps in: From the same shared inbox.
Does Concierge follow my rules?
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
How much does Concierge cost?
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
