Keep the number your customers already know.
Move your local or toll-free number from TextMagic, Attentive, Postscript, Klaviyo, Twilio or another provider. You sign the letter of authorization, upload an invoice and track the move in Chargezen, and a toll-free number starts texting through Chargezen before the move is finished.
- before you fill in a thing
- Checked
- before you fill in a thing
- in the app, with your typed name
- Signed
- in the app, with your typed name
- for toll-free numbers
- Texting first
- for toll-free numbers
The problem
Your number is on your packaging, your website and years of order emails. Getting a new one means customers call and text a number nobody answers. Moving it is mostly paperwork, and one detail that doesn't match your old account sends the whole request back. Chargezen checks the number first, fills in the paperwork with you and shows you exactly what to fix if the carrier says no.
What it does.
Know before you start
Type the number and Chargezen checks whether it can move, whether it can text, and whether it's local or toll-free. If it can't move, you see why.
Sign in the app
Chargezen fills the carrier's letter of authorization with your details. Read it, type your name to sign and upload your latest invoice as a PDF.
Toll-free texts first
Confirm a code texted to your toll-free number and its texting moves to Chargezen while calls keep ringing at your old provider until the port date.
A port date you choose
Pick a date and Chargezen books the earliest date the carriers allow on or after it. The confirmed date shows on the number's row.
How it works.
- 1
Check the number
Enter it and choose where it is today. The check runs as soon as you type 10 digits.
- 2
Enter your account details
Business name, authorized person and service address, exactly as on your invoice. Local numbers also need the account number, port-out PIN and billing phone number.
- 3
Sign the letter
Read the prefilled letter of authorization, type your full name and confirm you're allowed to move the number.
- 4
Upload an invoice
Your latest invoice from the current provider, as a PDF from the last 30 days.
- 5
Confirm it's yours
Toll-free only: Chargezen texts a code to the number, it shows up at your current provider, and you enter it here.
- 6
Pick a date and who answers
Choose the port date, and whether Concierge answers calls or nobody does. Then submit the move.
What you get.
No new number to announce
Customers keep calling and texting the number they already have.
Fewer rejected moves
If the carrier sends the move back, Chargezen opens the step that fixes it, so you can correct it and resubmit.
Answered from day one
Choose "Concierge answers calls" and the number is set up for your digital employee when it arrives.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
US numbers (+1), local or toll-free, that can send texts. Short codes, the 5- and 6-digit numbers many texting tools send from, can't move. A local number also needs an approved 10DLC registration in Chargezen first, so it can text the moment it arrives.
Your latest invoice as a PDF, and the business name and service address exactly as they appear on it. For a local number you also need the account number, the port-out PIN and the billing phone number. For a toll-free number you need to be able to read texts sent to it at your current provider, because Chargezen texts it a code.
The earliest port date you can choose is 5 business days out, and the carriers confirm the exact time. For a toll-free number, texting usually moves in about 3 business days, before the port date.
The number shows Needs attention with the carrier's reason. Click Fix and Chargezen opens the step that needs a change, such as your details, the signature or the invoice. Then resubmit.
Only after Chargezen shows the number as Moved. Closing your old account earlier can release the number, and it can't be recovered.
Yes, until texting is live in Chargezen or the port date is confirmed. The number then stays with your current provider.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
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