Phone number porting
Phone
Moving an existing phone number from one carrier or provider to another, so customers keep calling and texting the same number.
A brand has printed its toll-free number on packaging for years. It ports the number to its new provider, signs the LOA, gets a FOC date nine days out, and keeps the old service running until calls start ringing on the new system.
Your number is on your packaging, website and customers' phones. Porting it lets you change providers without losing the calls and texts it brings in.
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