VoIP

VoIP turns your voice into small packets of data, sends them over the internet and turns them back into sound on the other end. Calls can still reach and come from ordinary phone numbers, because providers connect VoIP to the traditional phone network. What it makes possible: - Answer your business number from a laptop, a phone app or a desk phone. - Add, move and remove lines in software instead of rewiring. - Connect calls to other software, such as a help desk or an AI agent that answers live. - Record, transcribe and route calls by rules. What to watch: - Connection quality. Choppy audio and dropped calls usually come from a weak network. A wired or strong Wi-Fi connection helps. - Emergency calls. VoIP providers must support 911, but a VoIP line may not know your location automatically. Keep your registered address up to date. - Power and internet outages take VoIP lines down unless you have a backup. Common terms you'll see: SIP (the standard for setting up calls), softphone (a calling app on a computer) and interconnected VoIP (service that can call regular phone numbers). How Chargezen handles it: Concierge answers calls on your business number over the internet, and teammates listen in or join the call from Finn for iPhone or the browser, with no desk phone needed.