One business number your customers can call or text.
Get a toll-free or local US number in Chargezen, or bring the one customers already know. Calls and texts arrive on the same number, Concierge answers both, and Chargezen handles the carrier registration that gets your texts delivered.
- or local, your choice
- Toll-free
- or local, your choice
- for calls and texts
- One number
- for calls and texts
- bring the number you have
- Yours
- bring the number you have
The problem
Most stores give customers a personal cell, a forwarding line or no number at all. Calls go to voicemail, texts sit unread on one person's phone, and nothing reaches the rest of the team. A real business number that answers, on calls and texts, changes that.
What it does.
Toll-free or local
Pick a toll-free number or a local one when you set up the channel. US numbers only for now.
Calls and texts together
Customers call or text the same number, and Concierge answers both with one memory of the customer.
Carrier registration handled
Chargezen registers your 10DLC brand and campaign, or your toll-free verification, so texts get delivered.
Bring your number
Move the number you already use from your current provider. You sign the authorization in Chargezen and track the move there.
How it works.
- 1
Choose a number
Get a new toll-free or local number, or start moving the one you have.
- 2
Register it
Chargezen files the carrier registration texting needs.
- 3
Pick who answers
Choose the digital employee for the number and whether a teammate gets the first ring.
- 4
Customers reach you
Calls and texts land in your team inbox, answered day and night.
What you get.
A number that answers
Customers get help on the first call or text, even after hours.
Off personal phones
Your whole team works from one shared number and inbox.
Keep what customers know
Bring your number instead of announcing a new one.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Yes. You can get a toll-free number or a local US number in Chargezen. Numbers outside the US are not available yet.
Yes. One number takes both calls and texts. Concierge answers each, and both show up in the same conversation history for that customer.
Yes. You can bring your number over from your current provider. Chargezen checks that the number can move, you sign a letter of authorization, and you follow the transfer in Chargezen. A toll-free number can start texting through Chargezen before the move finishes.
US carriers require businesses to register before texting customers: 10DLC registration for local numbers and toll-free verification for toll-free numbers. Unregistered texts are often blocked. Chargezen files the registration for you from the details you provide.
You choose for each number: a digital employee answers every call, a teammate gets the first ring and Concierge picks up if nobody answers, or only teammates answer.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Explore more of Concierge.
