It picks up the phone, and knows who is calling.
Concierge answers calls live, recognizes customers, looks up their orders and gets things done while they wait. When a person should take over, a teammate joins the call with one tap.
- natural conversation
- Live
- natural conversation
- for a teammate to join
- One tap
- for a teammate to join
- by your rules, with notice
- Recorded
- by your rules, with notice
The problem
Phone calls are where customers are most upset and teams are most stretched. Missed calls turn into bad reviews, and calls that do get answered vanish from the record. Concierge answers every call, remembers it, and brings in your team when it should.
What it does.
Answers every call
No hold music, no phone tree. Callers just talk.
Knows the caller
Recognizes customers by number and pulls up their orders and history.
Teammates join in
Concierge introduces your teammate, then hands the call over smoothly.
Recordings by your rules
Record calls only where your policy allows, with notice to callers.
How it works.
- 1
A customer calls
Concierge answers on your business number.
- 2
It handles the request
Order status, changes, refunds within your rules, and questions.
- 3
A teammate joins if needed
One tap to join; Concierge introduces them to the caller.
- 4
The call is remembered
Notes and next steps are there when the customer texts later.
What you get.
No missed calls
Every caller gets help, even after hours.
Your team when it counts
People step in for the calls that need them.
Calls on the record
Nothing said on the phone gets lost.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Concierge answers calls live, recognizes customers, looks up their orders and gets things done while they wait. When a person should take over, a teammate joins the call with one tap.
A customer calls: Concierge answers on your business number. It handles the request: Order status, changes, refunds within your rules, and questions. A teammate joins if needed: One tap to join; Concierge introduces them to the caller. The call is remembered: Notes and next steps are there when the customer texts later.
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
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