Record the calls you should. Skip the ones you shouldn't.
Set one recording policy for your workspace and a mode for each number. Recorded calls always start with your notice, the consent setting is saved with every recording, and recordings are kept only as long as you say, unless you place a legal hold.
- before any recording starts
- Notice first
- before any recording starts
- days you keep recordings
- 1 to 3,650
- days you keep recordings
- every playback and download
- Logged
- every playback and download
The problem
Recording calls helps you settle disputes, train your team and check what your AI said. But record without telling callers and you can break the law. Record everything forever and you hold data you never needed. Concierge records only by your rules, and tells callers first.
What it does.
Record or don't record
Choose separately for inbound calls, outbound calls and website voice. Set any number to follow the policy, always record or never record.
Your notice, read first
Concierge reads your recording notice word for word before its first line. Recording starts only after the whole notice has played.
Consent saved with each call
Choose one-party, two-party or by-jurisdiction consent. The setting is saved with each recording, along with when the notice finished playing.
Retention and legal hold
Recordings are deleted after the days you set. A legal hold keeps a recording past its date until you lift it.
How it works.
- 1
Write your notice
For example: "This call is recorded for quality and training."
- 2
Set the policy
Choose what to record, your consent mode and how long to keep recordings.
- 3
Callers hear it first
On a recorded call, the notice plays in full before recording begins.
- 4
Review with a reason
Permitted teammates play or download a recording after giving a reason, and every access is logged.
What you get.
No surprise recordings
A call is never recorded until the caller has heard your notice.
A record of who listened
Every playback, download and hold change is logged with its reason.
Nothing kept by accident
Old recordings are deleted on schedule, except the ones you hold.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
In the US, some states let a call be recorded when one person on the call agrees, which can be your own business. Others, often called two-party or all-party states, need everyone on the call to agree. A clear notice at the start of the call, where staying on the line means agreeing, is a common way businesses handle this. This is general information, not legal advice. Check the rules that apply to you and your callers.
You choose none, one-party, two-party or by jurisdiction, and Chargezen saves that choice with each recording, together with the time your notice finished playing. Either way, a call is recorded only after the caller has heard your notice in full.
Yes. The workspace policy sets inbound calls, outbound calls and website voice separately. Each phone number can follow the policy, always record or never record. A number set to always record still plays your notice first.
Only teammates whose role allows it. Playback and download each ask for a reason, links expire quickly, and every access is recorded in the log.
You set it, from 1 to 3,650 days. Recordings past their date are deleted automatically each day. A recording under legal hold is never deleted until the hold is lifted.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
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