Call recording consent

Recording a call without the right consent can break wiretapping laws. In the US, the rules come from federal law and each state's law. One-party consent. Federal law (18 U.S.C. § 2511(2)(d)) and most states allow a call to be recorded when at least one person on the call agrees. That person can be your business. All-party (two-party) consent. A group of states requires everyone on the call to agree. They include California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington. A few others have mixed or unclear rules. Calls across state lines. When the caller and the business are in different states, the stricter law may apply. A store with customers everywhere usually plans for all-party consent. How businesses handle it: - Play a clear notice at the start, such as "This call is recorded for quality and training." Staying on the line after a clear notice is widely treated as consent. - Record only what you need, and say why. - Keep recordings only as long as you need them, and limit who can listen. - Follow other laws on recordings that include card numbers or health information. AI on the line doesn't change the rules. If an AI agent records or transcribes a call, the same consent rules apply. How Chargezen handles it: you set a recording policy for your workspace and each number. Recorded calls always start with your notice, the consent setting (one-party, two-party or by jurisdiction) is saved with each recording, and recordings are deleted after the days you choose unless you place a legal hold. This is general information, not legal advice. Check the laws that apply to you and your callers (checked October 17, 2026).