One inbox for your team and your digital employees.
Concierge works in the same shared inbox as your team. It answers what it can, hands off what it should, and every teammate sees the full story live, as it happens.
- updates as conversations move
- Live
- updates as conversations move
- for a teammate to take over
- One click
- for a teammate to take over
- history for every customer
- Shared
- history for every customer
The problem
When AI lives in a separate tool, your team is blind to what it said, customers repeat themselves at every handoff, and nobody can tell who owns what. Concierge works inside your team inbox, so people and AI see the same conversation and the same customer.
What it does.
One shared inbox
Chats, texts, WhatsApp, email and calls from customers, together with your team's replies.
Clean handoffs
When a person is needed, Concierge asks for a handoff and your teammate gets the whole story.
Live for everyone
New messages and Concierge's progress show up instantly for the whole team.
Talk to it like a teammate
Message Concierge directly or in a group chat with colleagues to hand it work.
How it works.
- 1
Conversations arrive
Every channel lands in one inbox your team already uses.
- 2
Concierge answers
It handles what it can within your rules and shows its work.
- 3
A teammate steps in
Sensitive or tricky cases go to a person, with context attached.
- 4
It learns the lesson
How your team resolved it shapes how Concierge handles the next one.
What you get.
No blind spots
Everyone sees what the AI said and did.
No repeating
Customers never start over when a person joins.
A team that improves
Every handoff makes Concierge better.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Concierge works in the same shared inbox as your team. It answers what it can, hands off what it should, and every teammate sees the full story live, as it happens.
Conversations arrive: Every channel lands in one inbox your team already uses. Concierge answers: It handles what it can within your rules and shows its work. A teammate steps in: Sensitive or tricky cases go to a person, with context attached. It learns the lesson: How your team resolved it shapes how Concierge handles the next one.
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
