10DLC registration
When a Concierge workspace needs 10DLC registration for a local number, where its status shows in the admin, and how to get your brand and campaign registered.
Last updated: 2026-10-18
10DLC is the registration US carriers require before a business texts from a local 10-digit number. You register a brand (who you are) and a campaign (what you send and how customers opt in). Unregistered texts from local numbers are often blocked.
Do you need it?
- Chargezen SMS numbers are toll-free. They need toll-free verification, not 10DLC.
- You need 10DLC to text from a local number, including a local number you want to move to Chargezen. The move checker says "Register your business for local texting (10DLC) before moving a local number." until your campaign is active.
- Connected providers. If you connect Twilio, Telnyx or Klaviyo under Connect third-party, your registration stays with that provider.
Get registered
There's no 10DLC form in the Concierge admin. To text from a local number through Chargezen, contact the Chargezen team. Chargezen registers your brand and campaign with the carrier from your business details, then links the number once the campaign is approved.
Carriers usually ask for:
- your legal business name, business type and address, and a contact person;
- what kind of messages you send, with a sample message;
- how customers opt in, plus your help and opt-out replies;
- your website and privacy policy.
Where to see the status
In Concierge > Deploy > Channels > Chargezen SMS, a local number is marked 10DLC, with one of these badges:
- Registration in review: the brand or campaign is waiting on the carrier.
- Registered: the number can text.
- Registration needs attention: the carrier rejected or suspended the registration. Contact Chargezen to correct and resubmit it.
If you don't need a local number, a toll-free number skips 10DLC entirely. Set it up in Chargezen SMS.
Troubleshooting and FAQ
Should I use toll-free or local?
Toll-free is the default in Chargezen and sets up entirely in the admin. Choose local if customers already know your local number; bring it over after it's registered.
My local number won't move
The move checker blocks local numbers until 10DLC is in place. Get registered first, then start Bring your number again.
Does 10DLC affect calls?
No. 10DLC only covers texting. Calls to the number work without it.
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