Finn iPhone app

Finn is the Concierge app for iPhone. It puts your team inbox, your business calls and your agents in your pocket: answer customers, listen in and join calls Finn is handling, and hand any job to an agent by typing or talking. Finn needs iOS 26 or later and is included with Concierge.

• Home: your day at a glance. In Chill mode you see a greeting, the Finn chat box, quick actions (Schedule a Message, Schedule a Task, Launch a Channel) and a TODAY feed with cards like "Finn is on a call", "Needs your OK", "Finn finished" and "Missed calls & voicemail". Focus mode shows the Finn chat full screen.
• Inbox: every customer conversation, on SMS, web chat, email, WhatsApp, Slack and checkout. Filter by status (Open, Unassigned, Handoff Pending, Closed and more) or channel.
• Calls: live calls at the top, then one thread per caller with calls, voicemails, recordings and notes. Filter by All, Incoming, Outgoing, Missed or Voicemails.
• Customers: search customers and call, text or open their call history in one tap.
• More: setup screens for Channels, Apps, Agents and Improve, plus History.

The menu button on Home opens your agents, recent chats, Library, Apps and Tasks.

Open a conversation in Inbox and type. When you reply, Finn steps back ("You took over") and the composer shows that the agent is paused. Tap Hand back to give the conversation back to Finn. The + menu adds Photos & files, Schedule message and Templates. The send options include Send and close, with a time to bring the conversation back.

To start a new text, tap New Message, choose SMS, Chat or Email, and pick the number under From:.

• Calls Finn is handling show at the top of the Calls tab. Tap Listen in, then Join the call. Full steps: Join and transfer calls.
• Calls to you ring on the iPhone call screen, including the lock screen, like any phone call.
• Make a call from Keypad, a caller's thread, a customer's phone icon or "Call {name}" in a conversation. The call goes out from your business number ("From {number}").
• Voicemail: filter Calls by Voicemails, or tap the Home card. Play it from the caller's timeline.
• After a call, set a Disposition, add Notes and a Follow-up, and tap Save.

While a call is live, the Dynamic Island and lock screen show it, with Join the call, Mute and Leave.

Type in the chat box on Home, or tap the mic to dictate (speech is turned into text on your phone). Add a photo or file with + (Camera, Photos, Files). Choose who you're talking to under Send to: an agent, or teammates. While an agent works you'll see its progress, with Stop. Consequential actions wait for your OK; they show up as "Needs your OK" on Home.

Tap Call {agent} to talk to an agent by voice, with Push to talk or Hands-free.

Act right from a notification:

• New message: Reply, Mark as Read or Archive.
• A call Finn is handling: Join call (starts by listening in).
• Missed call: Call Back or Send Message.
• Assignment: View or Mark as Read.

Choose which channels notify you in Settings > Notifications: SMS, Web Chat, Checkout Chat, WhatsApp, Slack, Telegram, Email, Handoffs and Email Drafts. These choices apply to the workspace on all your devices. Add the Today with Finn widget to your Home or Lock Screen to see what needs you.

Tap the circle with your workspace's initials on Home to open Settings.

• App Lock: require Face ID to open Finn, on resume, with Auto-Lock after a time you choose.
• Active Sessions: see where you're signed in, and Sign Out All Other Devices.
• Switch workspace: from the Home menu, pick another workspace you belong to.
• Log Out: at the bottom of Settings.

"We couldn't find an account for that email."

Use the email your workspace invited. If you haven't been invited, ask a workspace admin to add you as a teammate.

The code doesn't work

Enter all 6 digits from the newest email, or tap Didn't receive a magic code? to get a new one.

I don't get notifications

In Finn, open Settings > Notifications. If iPhone Notifications is Off, tap Open iPhone Settings and allow them. Then check the channel switches.

I can't join or make calls

Open iPhone Settings > Finn and turn on Microphone. To place calls, your workspace's number must be set up for outgoing calls; ask your admin if Finn says it isn't.

A workspace is missing

Workspace access is managed in Chargezen. Ask an admin to confirm access; it appears after your session refreshes.

Can I sign in with my phone number, Apple or Google?

Use email for now.

Guides

• Join and transfer calls
• Getting started
• Call recording policy

On the product page

• Finn for iPhone
• Works in your team inbox