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Moving from Postscript

Move the toll-free number Postscript assigned your shop to Chargezen: what to ask Postscript for, what not to cancel and the steps in Chargezen.

Last updated: 2026-10-18

Your subscribers already know the number your Postscript texts come from. Bring it to Chargezen and keep the conversation on that number.

Can this number move?

Postscript says it assigns a toll-free number to each shop when the shop is created, and you can see it on your Keywords page (Comparing Short Code and Toll-Free Numbers, checked October 18, 2026). That toll-free number is the one to check. If you send from a short code instead, it can't move to Chargezen.

Chargezen moves US (+1) local and toll-free numbers that can send texts. Short codes (5 or 6 digits) can't move. A local number needs an approved 10DLC registration in Chargezen first, so it can text the moment it arrives. Type the number into Bring your number and Chargezen tells you whether it can move, and why not if it can't, before you fill in anything else.

What to ask Postscript for

We couldn't find a Postscript help article on moving a number away from Postscript (checked October 18, 2026). Ask Postscript support for:

  • Whether the number can be released to you.
  • A recent invoice as a PDF from the last 30 days, showing the number if possible.
  • The business name and address on the account, exactly as Postscript has them.
  • For a local number: the account number, port-out PIN and billing phone number.
  • For a toll-free number: how you'll see a text sent to that number, because Chargezen texts it a code to confirm it's yours.
Don't cancel Postscript yet

Keep your Postscript account open and paid until Chargezen shows the number as Moved. Closing it early can release the number, and it can't be recovered.

What happens on the port date

When you submit the move, you pick a port date at least 5 business days out. Chargezen books the earliest date the carriers allow on or after it, and the confirmed date (the FOC date) shows on the number's row under SMS numbers. Carriers set the exact time.

  • Toll-free numbers: texting usually moves about 3 business days after you confirm the code, before the port date. The row shows Texting live. On the port date, calls move too.
  • Local numbers: calls and texts move together on the port date, and the number joins your approved 10DLC campaign.
  • When the move is finished, the row shows Moved. If you chose Concierge answers calls, the number is ready in Chargezen Voice for you to activate.
  • If the move is sent back, the row shows Needs attention with the reason. Click Fix, correct the step it opens and click Resubmit move.

Fill in the Chargezen steps

In Chargezen, go to Concierge > Deploy > Channels, click Chargezen SMS and, under SMS numbers, click Bring your number. Here is what to enter from Postscript at each step. The full walkthrough is in Bring your number.

1

Number

Enter the number and, under Where is it today?, choose Postscript. The check runs as soon as you type 10 digits.

2

Account details

Enter Business name on the account, Authorized person and the service address exactly as Postscript has them. For a local number, also enter the Account number, Port-out PIN and Billing phone number.

3

Sign

Read the letter of authorization, which Chargezen fills in with your details and Postscript as the current provider. Type your full name, tick the box and click Sign letter. If you change a detail the letter shows, sign again.

4

Invoice

Click Upload invoice and choose the Postscript invoice PDF (5 MB or smaller). If it doesn't show the number, save a screenshot of your Keywords page, which shows it, as a PDF.

5

Confirm it's yours (toll-free only)

Click Text me the code, find the text that arrives on the number at Postscript, enter it under Code and click Confirm code.

6

Review

Pick the port date, then choose Concierge answers calls or Don't answer calls under When someone calls this number. Click Submit move.

Guides

On the product page

Learn more

Related Articles

Moving from another provider

Every provider guide, and what to gather first

Bring your number

The move in Chargezen, screen by screen

10DLC registration

Needed before a local number moves

Toll-free verification

Texting approval for toll-free numbers

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