Answer customers and communities on Telegram.
Connect a Telegram bot and Concierge answers customers there, with the same memory, rules and tools as every other channel.
- to reply
- Seconds
- to reply
- across every channel
- One memory
- across every channel
- to your team anytime
- Hands off
- to your team anytime
The problem
Telegram communities and bots are where many customers already talk to brands, but most support tools do not connect to Telegram at all. Questions there go unanswered or get copied around by hand.
What it does.
Your bot
Create a bot with Telegram's BotFather and paste its token into Chargezen.
Text conversations
Concierge reads customers' messages and photo captions, and replies in the chat.
Secure webhook
Every update from Telegram is checked with a secret token.
Account sign-in
Customers confirm an email code before Concierge shares order details.
How it works.
- 1
Create a bot
With Telegram's BotFather.
- 2
Paste the token
In Chargezen, with the bot's username.
- 3
Pick the agent
Choose who answers on Telegram.
- 4
Customers message the bot
Concierge replies in the chat.
What you get.
A new channel in minutes
Just a bot token.
One customer record
Telegram chats join the same history.
Same rules
Approvals and handoffs work as on every channel.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Connect a Telegram bot and Concierge answers customers there, with the same memory, rules and tools as every other channel.
A Telegram bot token from BotFather, and optionally the bot's username.
It reads the text and photo captions customers send on Telegram.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
