A chat window that knows the customer and gets things done.
Add Concierge to your store as a chat window or launcher. It recognizes signed-in customers, sees their orders and resolves requests right in the chat.
Customers expect answers wherever they reach you. When website chat is a separate tool with a separate memory, replies are slow and customers repeat themselves. Concierge answers website chat with the same knowledge, rules and tools as every other channel.
What it does.
Branded launcher
A chat window that matches your store.
Knows the customer
Signed-in shoppers get answers about their own orders.
Help center built in
Answers from your approved articles and policies.
Hands off live
A teammate can take over the same chat.
How it works.
Connect website chat
A few minutes in your Chargezen settings.
Choose the agent
Pick which digital employee answers it.
It answers
With your approved knowledge and rules.
Your team steps in
From the same shared inbox.
What you get.
Answers in seconds
Customers get help right away, day or night.
Your team freed up
People focus on the conversations that need them.
Within your rules
Every action follows your policies and approvals.
Common questions
Can Concierge answer customers on website chat?
Add Concierge to your store as a chat window or launcher. It recognizes signed-in customers, sees their orders and resolves requests right in the chat.
How does it work?
Connect website chat: A few minutes in your Chargezen settings. Choose the agent: Pick which digital employee answers it. It answers: With your approved knowledge and rules. Your team steps in: From the same shared inbox.
Does Concierge follow my rules?
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
How much does Concierge cost?
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
