A chat window that knows the customer and gets things done.
Add Concierge to your store as a chat window or launcher. It recognizes signed-in customers, sees their orders and resolves requests right in the chat.
- to reply
- Seconds
- to reply
- across every channel
- One memory
- across every channel
- to your team anytime
- Hands off
- to your team anytime
The problem
Most store chat widgets answer from a help center and stop there. The shopper who just saw a declined payment, or wants to skip their next box, still has to email support and wait.
What it does.
Branded launcher
A chat window in your store's colors that opens from a launcher on every page.
Sees what just happened
Reads the shopper's last 24 hours on your store: products viewed, searches, cart changes, checkout steps and messages like a declined payment.
Sign-in your way
Customers confirm who they are with an email code, or with their email and shipping ZIP, depending on the policy you choose.
Hands off live
A teammate can take over the same chat from your team inbox, with the whole conversation in view.
How it works.
- 1
Turn on the launcher
It appears on your storefront.
- 2
Choose sign-in
Email code, or email and shipping ZIP.
- 3
Pick the agent
Choose which digital employee answers chat.
- 4
Watch it work
Every chat is in your team inbox.
What you get.
Context without asking
It sees the cart or checkout the shopper is asking about.
Account changes in chat
Subscriptions, orders and rewards after a quick sign-in.
Your team in the same window
No transfer to another tool.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Add Concierge to your store as a chat window or launcher. It recognizes signed-in customers, sees their orders and resolves requests right in the chat.
Signed-in customers are recognized. Others confirm with an email code, or with their email and shipping ZIP if you allow it, before Concierge shares order details or makes changes.
Yes. It can read the shopper's recent storefront activity, such as products viewed, cart changes and checkout steps, for the last 24 hours.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
