Run digital employees the way you run a team.
Concierge gives larger teams digital employees with defined jobs, limited access and a full record of their work, on a platform that is SOC 2 Type II certified and supports single sign-on with SAML 2.0. Enterprise plans are custom.
- Chargezen is certified
- SOC 2 Type II
- Chargezen is certified
- single sign-on supported
- SAML 2.0
- single sign-on supported
- saved for review
- Every step
- saved for review
The problem
One person trying an AI tool is an experiment. A company relying on one needs what it asks of any employee: a clear job, limited access, someone accountable and a record of the work. That is how Concierge is built.
What larger teams need from an agent.
A defined job for each agent
Its own channels, tools and playbooks, so support and reporting agents stay in their lanes.
Single sign-on
Your team signs in with SAML 2.0 single sign-on.
Team permissions
Viewing, managing conversations and agents, channel settings and recordings are separate permissions.
A record of every step
Every request, approval, tool use and reply is saved in the conversation.
How a larger team rolls it out.
- 1
Start with one job
Pick a clear job and give the agent only what it needs.
- 2
Test it
Try it in Playground, away from live customers.
- 3
Review its work
Read its History and correct it as you would a new hire.
- 4
Add the next job
A new agent for the next team, with its own access.
Managed like an employee.
You already know how to manage this. Each thing you do for a new hire has a counterpart in Concierge.
| What you do | For a new hire | For a Concierge agent |
|---|---|---|
| Define the job | A job description | Its instructions and channels |
| Grant access | Logins and permissions | Only the capabilities you tick |
| Teach the method | Training and handbooks | Playbooks and memories |
| Decide what needs a person | A policy and a manager | Refunds stay with a teammate, and anything it proposes on its own asks first |
| Check the work | Reviews and spot checks | Operate > History, with every step saved |
| End access | Offboarding | Disconnect a tool, or remove a teammate and what they connected |
For a new hire
- Define the job
- A job description
- Grant access
- Logins and permissions
- Teach the method
- Training and handbooks
- Decide what needs a person
- A policy and a manager
- Check the work
- Reviews and spot checks
- End access
- Offboarding
For a Concierge agent
- Define the job
- Its instructions and channels
- Grant access
- Only the capabilities you tick
- Teach the method
- Playbooks and memories
- Decide what needs a person
- Refunds stay with a teammate, and anything it proposes on its own asks first
- Check the work
- Operate > History, with every step saved
- End access
- Disconnect a tool, or remove a teammate and what they connected
What you get.
Easier security reviews
SOC 2 Type II, SAML 2.0 single sign-on and clear limits on each agent.
Accountability
See what each agent looked at, did and said.
Room to grow
Add agents job by job, each with its own access.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Yes. Each agent has a defined job and limited access, teammates have separate permissions, every step is recorded, and Chargezen is SOC 2 Type II certified with SAML 2.0 single sign-on.
Yes. Chargezen supports single sign-on (SSO) with SAML 2.0.
Enterprise plans are custom, so talk to our sales team. Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month, or $1,990 a year, with 199,000 credits. Both are priced for the whole workspace, not per seat.
Yes. Every request, approval, tool use and reply is saved in the conversation, and you can review past work in Operate > History.
For your review.
