A team inbox where nothing slips through the cracks.
Assign conversations, work on replies together, and pass them along with the full customer history.
- assignment and ownership
- Team
- assignment and ownership
- next to every thread
- History
- next to every thread
- without losing history
- Handoff
- without losing history
The problem
Customers get ignored when nobody knows whose job it is. A reply sits in one app, the history lives in another, and the next teammate starts from scratch. SmartyTap gives your team one place to own every conversation and finish it.
Everything you need to sell more.
Assignments
Send each conversation to the right person or team, so it's clear who owns it.
Customer history
See the profile, orders, permissions and recent messages next to the conversation.
Work together
Talk it over, draft together and leave notes right on the conversation.
AI drafts
AI sums up the conversation and suggests a reply. Your team decides what to send.
Hand it off
Turn a conversation into an automation, sales follow-up, support case, or customer update.
See the whole team
See how many conversations each person has, how fast they reply and what needs attention.
How it works.
- 1
Collect every message
Customer replies and messages land in one team inbox.
- 2
Assign the owner
Every conversation gets a person or team who owns the next step.
- 3
Reply with the full picture
Use the profile, history, notes and AI help to write a thoughtful reply.
- 4
Close it out
Resolve it, pass it on, start a follow-up or update the customer record.
AI help
Team Assist Agent
Sums up conversations, suggests replies and sends work to the right person, while your people stay in charge.
Clear owners. No lost conversations.
“A better inbox is not just faster. It makes the next teammate smarter.”
What you get.
Clear owners
Every conversation has a home, an owner and a next step.
No digging for history
The customer record sits right beside the conversation.
Better follow-through
Replies can start automations instead of ending as one-off messages.
Turn more first-time buyers into regulars.
Email, texts, forms, automations, customer data and AI, working together in one app.
- Email + texts
- Migration help
- Inbox setup
Common questions
Assign conversations, work on replies together, and pass them along with the full customer history.
Collect every message: Customer replies and messages land in one team inbox. Assign the owner: Every conversation gets a person or team who owns the next step. Reply with the full picture: Use the profile, history, notes and AI help to write a thoughtful reply. Close it out: Resolve it, pass it on, start a follow-up or update the customer record.
Team Assist Agent: Sums up conversations, suggests replies and sends work to the right person, while your people stay in charge. Clear owners. No lost conversations.
SmartyTap Starter is $20 a month. Pro is $199 a month, or $1,990 a year.
