A team inbox built for follow-through.
Assign customer conversations, collaborate on replies, and keep every handoff grounded in customer context.
Customer conversations break down when ownership is unclear. A reply sits in one channel, context lives in another, and the next teammate has to reconstruct the story. SmartyTap gives teams one place to own, discuss, and finish the work.
Built for the whole customer moment.
Assignments
Route conversations to the right teammate, workspace, or function with clear ownership.
Customer Context
See profile, orders, consent, journey state, and recent interactions next to the conversation.
Internal Collaboration
Discuss a thread, draft together, and keep notes close to the customer moment.
AI Drafts
Use AI to summarize the thread and suggest replies while the team keeps judgment.
Workflow Handoff
Move a thread into a journey, sales follow-up, support path, or customer update.
Team Visibility
Understand volume, ownership, response patterns, and where conversations need attention.
How it comes together.
Capture the conversation
Bring customer replies and messages into one team workspace.
Assign the owner
Give each thread a clear person, team, or workspace responsible for the next step.
Reply with context
Use profile data, history, notes, and AI assistance to respond with care.
Finish the loop
Resolve, hand off, trigger follow-up, or update the customer record.
Team Assist Agent
Summarizes threads, suggests replies, and helps route work while people stay accountable for the customer experience.
The difference customers feel.
Cleaner ownership
Every thread has a place, an owner, and a next step.
Less context hunting
The customer record sits beside the conversation.
Better follow-through
Replies can become workflows instead of one-off messages.
"A better inbox is not just faster. It makes the next teammate smarter."
Make every customer moment feel considered.
SmartyTap brings email, SMS, forms, journeys, customer data, and AI into one relationship layer for online brands.
