One shared inbox for the whole relationship.
Unify email, SMS, social replies, service messages, and lifecycle follow-up in one customer-aware workspace.
Customers do not think in channels. They reply where it is convenient, then expect the brand to remember everything. SmartyTap’s shared inbox brings the thread, the customer, and the next step into one place.
Built for the whole customer moment.
Unified Threads
Bring customer messages from key channels into a shared communication workspace.
Customer Timeline
See profile data, orders, segments, consent, campaigns, and journey state beside the thread.
Channel Continuity
Move between email, SMS, social, and service follow-up without losing the customer story.
AI Summaries
Understand the thread quickly with summaries, intent detection, and suggested next steps.
Lifecycle Handoff
Turn an inbox moment into a journey update, segment change, or targeted follow-up.
Operational View
See volume, themes, response needs, and recurring customer friction across channels.
How it comes together.
Unify the message
Bring replies and requests into one customer-aware inbox.
Read the customer
Review the timeline, profile, journey, and purchase context before responding.
Choose the next touch
Reply, assign, draft with AI, or route the thread to the right team.
Keep the memory
Save the outcome so the next campaign, journey, or teammate knows what happened.
Shared Inbox Agent
Helps summarize, route, and draft across channels while preserving one customer timeline.
The difference customers feel.
Fewer scattered replies
Teams work from one place instead of chasing channel-specific inboxes.
More memory
The next message can reflect the whole relationship.
Better continuity
Inbox conversations can shape journeys, segments, and future outreach.
"The customer remembers the whole relationship. Your inbox should too."
Make every customer moment feel considered.
SmartyTap brings email, SMS, forms, journeys, customer data, and AI into one relationship layer for online brands.
