Every customer message in one inbox.
Email, texts, social replies, support messages and marketing follow-up in one inbox that knows the customer.
- texts, social and support
- texts, social and support
- customer timeline
- One
- customer timeline
- summaries and routing
- AI
- summaries and routing
The problem
Customers don't care which app you use. They reply wherever is easy and expect you to remember everything. SmartyTap's shared inbox puts the conversation, the customer and the next step in one place.
Everything you need to sell more.
One inbox
Customer messages from every main channel in one shared inbox.
Customer timeline
See the profile, orders, groups, permissions and recent campaigns beside the conversation.
Switch channels freely
Move between email, texts, social and support without losing the thread.
AI summaries
Get the gist fast, with summaries, what the customer wants and suggested next steps.
Marketing handoff
Turn a conversation into an automation change, a new customer group, or a targeted follow-up.
The big picture
See volume, common topics, what needs a reply and where customers keep getting stuck.
How it works.
- 1
Bring it together
Replies and requests from every channel land in one inbox.
- 2
Know who you're talking to
Check the timeline, profile and purchases before you reply.
- 3
Take the next step
Reply, assign, draft with AI or send it to the right team.
- 4
Remember what happened
Save the outcome so the next campaign, automation, or teammate knows what happened.
AI help
Shared Inbox Agent
Sums up, routes and drafts replies across every channel, on one customer timeline.
Every channel. One conversation.
“The customer remembers the whole relationship. Your inbox should too.”
What you get.
One place to work
Your team works from one inbox instead of chasing five.
Nothing forgotten
Your next message can reflect everything the customer has told you.
Smarter marketing
What customers say in the inbox shapes your automations, groups and future messages.
Turn more first-time buyers into regulars.
Email, texts, forms, automations, customer data and AI, working together in one app.
- Email + texts
- Migration help
- Inbox setup
Common questions
Email, texts, social replies, support messages and marketing follow-up in one inbox that knows the customer.
Bring it together: Replies and requests from every channel land in one inbox. Know who you're talking to: Check the timeline, profile and purchases before you reply. Take the next step: Reply, assign, draft with AI or send it to the right team. Remember what happened: Save the outcome so the next campaign, automation, or teammate knows what happened.
Shared Inbox Agent: Sums up, routes and drafts replies across every channel, on one customer timeline. Every channel. One conversation.
SmartyTap Starter is $20 a month. Pro is $199 a month, or $1,990 a year.
