Texts with timing, consent, and context.
Send SMS and MMS reminders, VIP drops, replenishment nudges, and service-aware updates without list sprawl.
SMS is intimate. It should never feel careless. SmartyTap brings consent, customer state, journey timing, and message creation into one workflow, so text messages can be useful instead of noisy.
Built for the whole customer moment.
SMS and MMS Sends
Send timely text campaigns, visual MMS moments, and lifecycle nudges from the same audience system.
Consent-Aware Lists
Respect opt-ins, opt-outs, quiet hours, and channel preferences before a message leaves the door.
Journey Steps
Add SMS after email, cart events, purchase behavior, service replies, or date-based triggers.
Customer Context
Use order history, segment membership, and profile data to decide when a text is actually helpful.
Credit Visibility
Understand SMS usage and plan capacity before scaling a campaign.
Reply Assistance
Help teams draft useful replies when customer texts turn into real conversations.
How it comes together.
Capture consent
Collect phone numbers and preferences through forms, imports, integrations, and customer updates.
Pick the reason
Use texts for reminders, replenishment, VIP moments, transactional follow-up, or customer care.
Set the guardrails
Respect consent, quiet hours, country routing, opt-outs, and audience rules.
Coordinate the next step
Pair SMS with email, journeys, service replies, and customer history.
Conversation Agent
Helps turn short messages into clear replies, campaign drafts, and next-step recommendations with customer context nearby.
The difference customers feel.
Respect the channel
Consent and timing are part of the workflow, not an afterthought.
Coordinate every touch
SMS works with email and journeys instead of competing with them.
Sound more human
Messages can reflect who the customer is and what just happened.
"A text should feel useful the instant it arrives."
Make every customer moment feel considered.
SmartyTap brings email, SMS, forms, journeys, customer data, and AI into one relationship layer for online brands.
