Text only the people who said yes, at hours they'll welcome.
Consent records, opt-outs, quiet hours in each recipient's time zone, carrier lookup and 10DLC or toll-free registration, built into every text you send.
- checked for consent and opt-outs
- Every text
- checked for consent and opt-outs
- quiet hours by recipient time zone
- Local time
- quiet hours by recipient time zone
- registration in setup
- 10DLC + toll-free
- registration in setup
In short
What is SMS compliance?
SMS compliance means texting only people who agreed to hear from you, honoring STOP right away, sending at reasonable hours where the customer lives and registering your number with carriers. SmartyTap checks consent, opt-outs and quiet hours before each text and walks you through 10DLC or toll-free registration.
The problem
One text at 11 p.m. or one message to someone who replied STOP can cost you the customer, a carrier block or worse. Most tools leave the rules to you. SmartyTap checks them before every send, in each customer's own time zone.
Everything you need to sell more.
Consent on record
Every opt-in and opt-out is saved with where it came from and when, so you can show who agreed.
STOP, START and HELP
Opt-out, opt-in and help words get an automatic reply on every number, and opted-out customers don't get your texts.
Quiet hours by time zone
Texts wait until quiet hours end in each recipient's local time, not yours.
Double opt-in
Turn on double opt-in, and the consent record keeps when each subscriber confirmed.
Carrier lookup
Each number is looked up before sending, and its carrier, line type and country are saved with the message.
10DLC and toll-free registration
Setup collects your business details and handles toll-free verification and 10DLC brand and campaign registration.
How it works.
- 1
Register your number
Pick a toll-free or local number, or bring yours, and complete registration in setup.
- 2
Collect consent
Forms and keywords record each opt-in with its source and time.
- 3
Set quiet hours
Choose the hours texts should never arrive. SmartyTap applies them in each recipient's time zone.
- 4
Send with checks
Every text is checked for consent, opt-outs and quiet hours before it goes out.
How quiet hours find each time zone.
A Pacific customer and an Eastern customer shouldn't get the same text at the same local hour by accident.
Saved time zone first
If we know the customer's time zone, quiet hours are counted there.
Then the phone number
If not, SmartyTap uses the time zones of the phone number, which is one zone for most US area codes.
Wait out every possible zone
When a number could be in more than one zone, the text waits until it's outside quiet hours in all of them.
Then your workspace
If the number gives no clue, your workspace time zone is used.
Per-message switch
Quiet hours are on for every text. You can turn them off for one message, and SmartyTap warns you before it sends.
Smart Sending, too
Campaign texts skip anyone who got a text from another campaign in the last 24 hours.
Rules to know before you text.
General information, not legal advice. Rules change and differ by state and country, so check with your lawyer.
| Rule | What it says | How SmartyTap helps |
|---|---|---|
| TCPA, 47 CFR § 64.1200(a)(2) | Marketing calls and texts sent with an autodialer to cell phones need the prior express written consent of the person you're texting. | Consent records with source and time; only opted-in customers get marketing texts. |
| TCPA, 47 CFR § 64.1200(c)(1) | No telephone solicitations to residential subscribers before 8 a.m. or after 9 p.m., local time at the called party's location. | Quiet hours counted in each recipient's local time. |
| Florida Statutes § 501.616(6) | No commercial telephone solicitation calls before 8 a.m. or after 8 p.m. in the called person's time zone, and no more than three on the same subject in 24 hours. | Set quiet hours to the stricter window; Smart Sending skips people texted by another campaign in the last 24 hours. |
| CTIA Messaging Principles and Best Practices | Carrier-industry guidance for business texting, including consent before sending and honoring opt-out requests. | STOP, START and HELP handled on every number; opted-out customers are skipped. |
| 10DLC registration (The Campaign Registry) | Businesses texting from 10-digit local numbers in the US register a brand and a campaign so carriers accept their messages. | Brand and campaign registration in SmartyTap setup. |
| Toll-free verification | Carriers ask businesses to verify a toll-free number before it sends at volume. | Toll-free verification in SmartyTap setup, with its status shown until it's approved. |
TCPA, 47 CFR § 64.1200(a)(2)
- What it says
- Marketing calls and texts sent with an autodialer to cell phones need the prior express written consent of the person you're texting.
- How SmartyTap helps
- Consent records with source and time; only opted-in customers get marketing texts.
TCPA, 47 CFR § 64.1200(c)(1)
- What it says
- No telephone solicitations to residential subscribers before 8 a.m. or after 9 p.m., local time at the called party's location.
- How SmartyTap helps
- Quiet hours counted in each recipient's local time.
Florida Statutes § 501.616(6)
- What it says
- No commercial telephone solicitation calls before 8 a.m. or after 8 p.m. in the called person's time zone, and no more than three on the same subject in 24 hours.
- How SmartyTap helps
- Set quiet hours to the stricter window; Smart Sending skips people texted by another campaign in the last 24 hours.
CTIA Messaging Principles and Best Practices
- What it says
- Carrier-industry guidance for business texting, including consent before sending and honoring opt-out requests.
- How SmartyTap helps
- STOP, START and HELP handled on every number; opted-out customers are skipped.
10DLC registration (The Campaign Registry)
- What it says
- Businesses texting from 10-digit local numbers in the US register a brand and a campaign so carriers accept their messages.
- How SmartyTap helps
- Brand and campaign registration in SmartyTap setup.
Toll-free verification
- What it says
- Carriers ask businesses to verify a toll-free number before it sends at volume.
- How SmartyTap helps
- Toll-free verification in SmartyTap setup, with its status shown until it's approved.
- 47 CFR § 64.1200 (Cornell Legal Information Institute) (checked October 19, 2026)
- Florida Statutes § 501.616 (checked October 19, 2026)
- CTIA Messaging Principles and Best Practices (May 2023) (checked October 19, 2026)
- The Campaign Registry (checked October 19, 2026)
What you get.
Fewer complaints
People get texts they agreed to, at hours that make sense where they live.
Proof when you need it
Who opted in, how and when is on record for every customer.
Texts that get delivered
Registered numbers and clean opt-outs keep carriers on your side.
Turn more first-time buyers into regulars.
Email, texts, forms, automations, customer data and AI, working together in one app.
- Email + texts
- Migration help
- Inbox setup
Common questions
Texting only people who agreed to hear from you, honoring STOP right away, sending at reasonable hours where the customer lives and registering your number with carriers. SmartyTap checks consent, opt-outs and quiet hours before each text and walks you through 10DLC or toll-free registration.
The federal TCPA rule, 47 CFR § 64.1200(c)(1), bars telephone solicitations before 8 a.m. or after 9 p.m. in the recipient's local time, and some states, like Florida, set a narrower window. This is general information, not legal advice. In SmartyTap you set your quiet hours and they apply in each recipient's time zone.
It uses the customer's saved time zone. If there isn't one, it uses the time zones of their phone number. If the number could be in more than one zone, the text waits until it's outside quiet hours in all of them. If there's no clue at all, it uses your workspace time zone.
Yes. STOP, START and HELP get an automatic reply on every number, you write the help and opt-out messages, and customers who opted out are skipped.
If you text US customers from a 10-digit local number, carriers expect a registered brand and campaign through The Campaign Registry. Toll-free numbers go through toll-free verification instead. SmartyTap setup handles both.
No. This page explains how SmartyTap's tools work and names the rules they help with. Laws change and differ by state and country, so check with your lawyer.
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