An AI inbox that knows the customer.
Triage, summarize, draft, and route replies with AI that can see the thread, the customer, and the moment.
AI replies are only useful when they understand the conversation around them. SmartyTap’s AI inbox works with customer context, channel history, and team boundaries so automation helps without flattening the brand voice.
Built for the whole customer moment.
Thread Summaries
Compress long customer histories into a clear summary before anyone replies.
Reply Drafts
Generate suggested responses for common questions, requests, and follow-up moments.
Context-Aware Help
Use customer profile, order history, consent, journey state, and recent behavior in the answer.
Team Controls
Set limits, workspaces, private configuration, and review paths for larger teams.
Intent Routing
Send billing, order, lifecycle, sales, and support conversations to the right next step.
Conversation Learning
Surface repeat questions, weak moments, and content gaps the team can improve.
How it comes together.
Read the thread
AI summarizes the conversation and the customer state behind it.
Understand intent
Detect whether the message needs support, sales, billing, lifecycle, or human attention.
Draft the answer
Create a useful reply with the right customer context close by.
Route the work
Send the thread to a person, shared inbox, journey, or next customer workflow.
Inbox Agent
Summarizes, drafts, classifies, and routes customer conversations while keeping team controls in place.
The difference customers feel.
Less repetitive work
Summaries and drafts remove the slowest parts of inbox work.
More precise replies
AI can reference the customer moment instead of guessing.
Controlled assistance
Teams decide where AI drafts, routes, or stays advisory.
"AI belongs beside the customer thread, not in a separate box."
Make every customer moment feel considered.
SmartyTap brings email, SMS, forms, journeys, customer data, and AI into one relationship layer for online brands.
