An AI inbox that answers faster than your best rep.
AI sorts, sums up, drafts and routes every reply, with the conversation and the customer's history in view.
- for every long thread
- Summaries
- for every long thread
- ready for review
- Drafts
- ready for review
- to the right person
- Routing
- to the right person
The problem
AI replies only help if they understand the conversation. SmartyTap's AI inbox knows the customer, the history and what your team handles, so it speeds things up without sounding like a robot.
Everything you need to sell more.
Summaries
Long histories become a short summary before anyone replies.
Reply drafts
Suggested answers for common questions, requests and follow-ups.
Answers that know the customer
Replies use the customer's profile, orders, permissions and recent activity.
Team controls
Set limits, workspaces, private settings and review steps for larger teams.
Sends it to the right place
Sends billing, order, marketing, sales and support conversations to the right next step.
Learn from every chat
Spot repeat questions, weak answers and missing help articles your team can fix.
How it works.
- 1
Read the thread
AI sums up the conversation and where the customer stands.
- 2
Work out what they need
Works out whether the message needs support, sales, billing, marketing, or a person.
- 3
Draft the answer
Write a helpful reply with the customer's history close by.
- 4
Send it on
Send the conversation to a person, a shared inbox, an automation, or the next step.
AI help
Inbox Agent
Sums up, drafts, sorts and routes customer conversations, within the limits your team sets.
AI help where replies actually happen.
“AI belongs beside the customer thread, not in a separate box.”
What you get.
Less repetitive work
Summaries and drafts take care of the slowest parts of the inbox.
More precise replies
AI uses what it knows about the customer instead of guessing.
You stay in control
Your team decides where AI drafts, routes or only makes suggestions.
Turn more first-time buyers into regulars.
Email, texts, forms, automations, customer data and AI, working together in one app.
- Email + texts
- Migration help
- Inbox setup
Common questions
AI sorts, sums up, drafts and routes every reply, with the conversation and the customer's history in view.
Read the thread: AI sums up the conversation and where the customer stands. Work out what they need: Works out whether the message needs support, sales, billing, marketing, or a person. Draft the answer: Write a helpful reply with the customer's history close by. Send it on: Send the conversation to a person, a shared inbox, an automation, or the next step.
Inbox Agent: Sums up, drafts, sorts and routes customer conversations, within the limits your team sets. AI help where replies actually happen.
SmartyTap Starter is $20 a month. Pro is $199 a month, or $1,990 a year.
