Auto-responses use AI to automatically reply to customer messages, either resolving issues directly or providing immediate acknowledgment. Auto-response types: - Full resolution (answers question completely) - Acknowledgment (confirms receipt) - Information gathering (asks clarifying questions) - Routing message (explains handoff) Best auto-response uses: - Order status (WISMO) - Store hours/policies - FAQ questions - Password resets - Confirmation messages - Out-of-office replies Auto-response requirements: - High confidence threshold - Clear escalation path - Customer identification - Context preservation - Quality monitoring Success metrics: - Resolution rate - Customer acceptance - Escalation rate - CSAT impact - Time saved