Cookie Policy
We use cookies to make Chargezen work better for you. Here's exactly what we use, why we use it, and how to control your preferences.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, keep you logged in, and understand how you use the site.
We also use similar technologies like local storage, session storage, and pixels, which function similarly to cookies. When we refer to "cookies" in this policy, we include all these technologies.
Some cookies are placed by us (first-party cookies), while others are placed by our partners and service providers (third-party cookies).
Cookies We Use
We've organized our cookies into four categories. You can control all cookies except essential ones.
Essential Cookies
Required for basic site functionality. These cannot be disabled.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| session_id | User session management | Session | Chargezen |
| csrf_token | Security - prevents cross-site request forgery | Session | Chargezen |
| auth_token | Authentication state | 30 days | Chargezen |
| __stripe_mid | Payment processing fraud prevention | 1 year | Stripe |
Performance Cookies
Help us understand how visitors interact with our site.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years | |
| _ga_* | Google Analytics - session state | 2 years | |
| _gid | Google Analytics - distinguishes users | 24 hours | |
| mp_* | Mixpanel analytics | 1 year | Mixpanel |
Functional Cookies
Enable enhanced functionality and personalization.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| theme | Remembers dark/light mode preference | 1 year | Chargezen |
| locale | Remembers language preference | 1 year | Chargezen |
| intercom-* | Chat widget functionality | 9 months | Intercom |
| timezone | Timezone detection for scheduling | 1 year | Chargezen |
Marketing Cookies
Used to deliver relevant ads and track campaign effectiveness.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| _fbp | Facebook Pixel - ad targeting | 3 months | Meta |
| _gcl_au | Google Ads conversion tracking | 3 months | |
| li_fat_id | LinkedIn ad attribution | 30 days | |
| hubspotutk | HubSpot visitor tracking | 13 months | HubSpot |
Managing Your Preferences
You have several options for controlling cookies. Here's how to manage them.
Cookie Consent Banner
When you first visit Chargezen, our cookie banner lets you accept all cookies or customize your preferences. You can change these settings anytime.
Browser Settings
Most browsers allow you to control cookies through their settings. Here's how to access cookie settings in popular browsers:
Note: Blocking all cookies may affect site functionality. Essential cookies are required for the site to work properly.
Do Not Track
We honor Do Not Track (DNT) browser signals. When DNT is enabled, we disable non-essential tracking cookies and analytics. However, essential cookies required for site functionality will still be used.
Third-Party Services
Some of our cookies are set by third-party services. You can opt out of these directly:
- •Google Analytics: Install the opt-out browser add-on
- •Facebook Pixel: Manage ad preferences on Facebook
- •LinkedIn: Opt out of LinkedIn ads
- •Industry-Wide Opt-Out: Digital Advertising Alliance
Policy Updates
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we'll notify you through a banner on our website or by email. We encourage you to review this policy periodically.
Questions About Cookies?
If you have questions about our use of cookies or other tracking technologies, please contact our privacy team.
