Accessible by
Design
Chargezen is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply accessibility standards.
Our Commitment
At Chargezen, we believe that everyone should have equal access to technology. We are committed to providing a website and platform that is accessible to the widest possible audience, regardless of technology or ability.
We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA criteria. These guidelines explain how to make web content more accessible for people with disabilities, and user-friendly for everyone.
WCAG 2.1 Principles
We follow the four fundamental principles of web accessibility (POUR).
Perceivable
Information and user interface components must be presentable to users in ways they can perceive.
- Text alternatives for non-text content
- Captions and audio descriptions for media
- Content that can be presented in different ways
- Sufficient color contrast ratios (4.5:1 minimum)
Operable
User interface components and navigation must be operable by all users.
- Full keyboard accessibility
- Sufficient time to read and use content
- No content that causes seizures
- Clear navigation and wayfinding
Understandable
Information and the operation of the user interface must be understandable.
- Readable and understandable text
- Predictable appearance and operation
- Input assistance and error prevention
- Consistent navigation patterns
Robust
Content must be robust enough to be interpreted by a wide variety of user agents.
- Compatible with current and future tools
- Valid and semantic HTML markup
- Name, role, and value for all components
- Status messages for screen readers
Accessibility Features
Key accessibility features implemented across our platform.
Keyboard Navigation
All interactive elements are accessible via keyboard. Use Tab to navigate, Enter to activate, and Escape to close modals.
Screen Reader Support
Our platform is tested with NVDA, JAWS, and VoiceOver to ensure compatibility with popular screen readers.
Color Contrast
All text and interactive elements meet WCAG AA contrast requirements (4.5:1 for normal text, 3:1 for large text).
Focus Indicators
Clear visual focus indicators help users understand where they are in the interface when using keyboard navigation.
Semantic HTML
We use proper heading hierarchy, landmarks, and ARIA labels to provide structure for assistive technologies.
Reduced Motion
We respect the prefers-reduced-motion setting and minimize animations for users who are sensitive to motion.
Tested Assistive Technologies
We regularly test our platform with popular assistive technologies.
| Technology | Version | Status |
|---|---|---|
| NVDA | 2024.x | Tested |
| JAWS | 2024 | Tested |
| VoiceOver (macOS) | Current | Tested |
| VoiceOver (iOS) | Current | Tested |
| TalkBack (Android) | Current | Tested |
| Dragon NaturallySpeaking | 15 | Tested |
Continuous Improvement
We view accessibility as an ongoing commitment rather than a one-time achievement. Our approach includes:
- Regular automated accessibility scans of our platform
- Manual testing by users with disabilities
- Accessibility training for our development team
- Third-party accessibility audits annually
- Incorporation of user feedback into our roadmap
Last updated: December 2024
We Want Your Feedback
We welcome feedback on the accessibility of our website and platform. If you encounter any accessibility barriers, please let us know.
Email: accessibility@chargezen.com • Response time: Within 2 business days
