AI credits

AI credits

AI

AI credits are units of prepaid usage that an AI product spends as it works, so you pay for the AI's work rather than for each person who uses it.

What is AI credits?

With credit pricing, a plan includes a monthly allowance and the AI draws it down as it thinks, plans, uses tools and replies. A quick answer uses a little; a long job with many steps uses more. Most credit plans share one balance across the whole workspace, so adding a teammate does not add a fee. Credits are not a common currency. One product's credit buys a different amount of work than another's, so compare what each plan gets done, not the credit counts. Also check what happens to unused credits, what top-ups cost and what happens when the balance runs out. How Concierge credits work: 1,000 credits cost $1, and Concierge and Finn share one balance. Work on Chargezen-managed models uses credits; model calls on your own provider key never do. Because the same request can take one step or twenty, the Credits page shows what your agents actually spent.

Example

For example, a workspace on a credit plan answers routine order questions all month and runs one large job that rebuilds a year of sales data. The large job uses far more credits than any single answer, which shows up on the month's usage page.

Why AI credits Matters

Credit pricing ties cost to the work done, which suits agents that do back-office jobs as well as conversations, but it takes a few weeks of real use to learn your typical spend.

AI credits FAQ

How many credits does a task use?

It depends on the job and the model: the same request can take one step or twenty. Run your real work for a couple of weeks and read the actual spend rather than relying on an estimate.

What is the difference between credits and per-seat pricing?

Per-seat pricing charges for each person who uses the product. Credit pricing charges for the work the AI does, from an allowance usually shared by the whole workspace.

What do Concierge plans include?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month, or $1,990 a year, with 199,000 credits. Phone and text charges are billed as used.

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