AI credits
AI
AI credits are units of prepaid usage that an AI product spends as it works, so you pay for the AI's work rather than for each person who uses it.
For example, a workspace on a credit plan answers routine order questions all month and runs one large job that rebuilds a year of sales data. The large job uses far more credits than any single answer, which shows up on the month's usage page.
Credit pricing ties cost to the work done, which suits agents that do back-office jobs as well as conversations, but it takes a few weeks of real use to learn your typical spend.
It depends on the job and the model: the same request can take one step or twenty. Run your real work for a couple of weeks and read the actual spend rather than relying on an estimate.
Per-seat pricing charges for each person who uses the product. Credit pricing charges for the work the AI does, from an allowance usually shared by the whole workspace.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month, or $1,990 a year, with 199,000 credits. Phone and text charges are billed as used.
Browse our complete glossary of e-commerce and subscription terms.
