Cost per resolution

Per-resolution pricing, also called outcome pricing, ties the bill to conversations the AI finishes. It sounds like paying only for results, and in part it is. The catch is the definition. Each vendor decides what counts as a resolution, for example whether a customer who leaves without replying counts as resolved. Read that definition before comparing prices, and check whether help desk seats or ticket fees are charged on top. It also covers only customer conversations. Back-office work, such as building reports or checking orders on a schedule, is not a "resolution", so per-resolution products usually price it separately or don't do it.