DMCA Copyright Policy
Chargezen respects intellectual property rights and responds to valid copyright infringement notices pursuant to the Digital Millennium Copyright Act (DMCA).
About This Policy
Chargezen Corporation ("Chargezen") operates an online platform that enables businesses to manage subscriptions, communications, and customer relationships. In accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512), Chargezen has implemented procedures for receiving and responding to notices of claimed copyright infringement.
This policy describes how copyright owners can report alleged infringement and how users can file counter-notifications if they believe content was removed in error.
Designated DMCA Agent
In accordance with the DMCA, Chargezen has designated the following agent to receive notifications of claimed copyright infringement:
DMCA Agent
Chargezen Corporation
Attn: DMCA Agent / Legal Department
611 Gateway Boulevard, Floor 2
South San Francisco, CA 94080
Email: dmca@chargezen.com
Phone: +1-415-888-7415
Filing a Copyright Infringement Notice
If you believe your copyrighted work has been infringed on the Chargezen platform, please submit a written notice containing the following information:
- 1
Physical or Electronic Signature
A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
- 2
Identification of Copyrighted Work
Identification of the copyrighted work claimed to have been infringed, or if multiple works are covered, a representative list.
- 3
Location of Infringing Material
Identification of the material that is claimed to be infringing and where it is located on the platform (URL or detailed description) sufficient for Chargezen to locate the material.
- 4
Contact Information
Your name, address, telephone number, and email address.
- 5
Good Faith Statement
A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
- 6
Accuracy Statement
A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.
Filing a Counter-Notification
If you believe your content was removed due to a mistake or misidentification, you may file a counter-notification containing:
- 1
Your physical or electronic signature.
- 2
Identification of the material that was removed and the location where it appeared before removal.
- 3
A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
- 4
Your name, address, and telephone number.
- 5
A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or San Francisco, CA if outside the U.S.), and that you will accept service of process from the person who submitted the original DMCA notice.
DMCA Process Timeline
Notice Received
Chargezen receives and reviews DMCA takedown notice
Content Removed
If valid, allegedly infringing content is removed or disabled
User Notified
User who posted content is notified of the takedown
Counter-Notice Period
User may file counter-notification if they believe removal was error
Content Restored (If Counter-Notice)
If valid counter-notice received and copyright owner does not file suit, content may be restored 10-14 business days after counter-notice
Repeat Infringer Policy
Chargezen will terminate, in appropriate circumstances, the accounts of users who are repeat copyright infringers.
- First Offense: Warning and content removal
- Second Offense: Account suspension (7 days)
- Third Offense: Permanent account termination
Warning: Misrepresentation Liability
Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material or activity is infringing, or that material or activity was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys' fees, incurred by the alleged infringer, copyright owner, or Chargezen.
Report Copyright Infringement
If you believe your copyrighted work is being infringed on the Chargezen platform, contact our DMCA agent.
