Hello, Concierge.
Autonomous digital employees for your brand. They answer customers on every channel and do your team’s back-office work on a computer of their own.
- Answers customers on chat, phone, text, WhatsApp and email
- Runs reports, portals and spreadsheets on its own
Your team is stuck doing work software should do. And most AI can only chat.
Concierge is Chargezen’s digital employee platform for brands: AI agents that answer customers on every channel and do back-office work on a computer of their own. Without it, customers repeat themselves every time they switch from a call to a text. Behind the scenes, your team spends hours on reports, portals and spreadsheets.
Chatbots answer questions and stop there. The work behind the answer still lands on your team. Concierge is different: digital employees that remember every customer and do the work themselves.
Digital employees
How Concierge works
One digital employee for your customers and your team. It knows the whole story, follows your rules and finishes the job.
It remembers everything
Every customer, every channel and every conversation your team has in the shared inbox. It learns how your team works and gets better every week.
It does the work
On a computer of its own, it runs reports, works through spreadsheets, uses supplier websites and handles scheduled jobs, then hands you the result.
One digital employee, three kinds of work
Concierge talks with your customers, works alongside your team and handles the back-office jobs nobody has time for.
Talks with your customers
Answers chat, phone, text, WhatsApp and email, remembers every customer and fixes the problem within your rules.
Learn moreWorks with your team
Lives in your team inbox, takes work by chat or text, follows your playbooks and learns from every handoff.
Learn moreWorks on its own
Runs code and spreadsheets, uses supplier websites, analyzes your store data and does scheduled jobs without being asked.
Learn moreEverything it can do.
A digital employee for every team.
Pricing
No extra fee when it works
Most support tools charge you extra every time their AI solves a problem. You shouldn't pay more because it's working.
Start at $20/month.
Starter includes 20,000 credits a month. Pro is $199/month with 199,000 credits.
About a penny a reply.
You pay for what Concierge does, not a fee per seat.
Use your own AI account.
Connect your own OpenAI or Anthropic account if you have one.
How pricing works
You should always know what you’ll pay.
Concierge starts at $20 a month. Starter includes 20,000 credits a month and Pro includes 199,000. Phone and text charges are billed as you use them.
Start Concierge - $20/moYour data stays safe
Like everything we build, Concierge is built to keep your data and your customers safe.
It follows your rules
Your policies, playbooks and approvals decide what it can do alone. It asks before big moves and keeps a record of every step.
Your data stays yours.
Your customers, orders and conversations stay in your workspace.
The AI follows your rules.
Choose what it does alone and what it asks about first.
Your brand stays protected.
It uses only the facts and policies you approve.
FAQ
Concierge starts at $20/month. Starter includes 20,000 credits a month, and Pro is $199/month with 199,000 credits, or $1,990/year. More credits are $1 per 1,000. Phone and text charges are billed as you use them.
Web chat, phone, text, WhatsApp, email, Slack and Telegram, with one memory of every customer across all of them.
On a computer of its own, it runs reports, works through spreadsheets, uses supplier websites and handles scheduled jobs, then hands you the result.
Your policies, playbooks and approvals decide what it can do alone. It asks before big moves and keeps a record of every step.
Neither. You pay for what Concierge does, about a penny a reply, not a fee per seat, and there is no extra fee when it solves a problem.
Yes. Connect your own OpenAI or Anthropic account if you have one.
Yes. Finn for iPhone runs calls, texts, email and your digital employees from your phone. On your Shopify store, the Squircle Launcher puts chat, orders, subscriptions and rewards in one panel, and the Floating Launcher adds a slim ask bar for quick answers.
