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Intellectual Property Policy

This policy describes the intellectual property rights of Chargezen and our users, including ownership, licensing, trademarks, and dispute resolution.

Effective: January 4, 2026

Chargezen IP

We own all platform technology, trademarks, and materials

Your Content

You retain ownership of your data, content, and materials

Mutual Respect

Both parties agree to respect each other's IP rights

1. Chargezen Intellectual Property

1.1 Ownership. Chargezen and its licensors retain all right, title, and interest in and to:

  • The Chargezen platform, software, APIs, and all related technology
  • The Chargezen name, logo, trademarks, service marks, and trade dress
  • All documentation, content, and materials provided by Chargezen
  • Any improvements, modifications, or derivative works of the foregoing
  • All patents, copyrights, trade secrets, and other intellectual property rights therein

1.2 Limited License. Subject to your compliance with our Terms of Service, Chargezen grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Chargezen platform solely for your internal business purposes.

1.3 Restrictions. You may not:

  • Copy, modify, or create derivative works of the Chargezen platform
  • Reverse engineer, decompile, or disassemble any Chargezen software
  • Remove or alter any proprietary notices or labels
  • Use Chargezen technology to build a competing product or service
  • Sublicense, sell, or transfer your access to any third party

2. Your Intellectual Property

2.1 Your Content. You retain all ownership rights in content you upload, submit, or transmit through the Chargezen platform ("Your Content"), including:

  • Product descriptions, images, and pricing
  • Customer data and transaction records
  • Marketing materials and communications
  • Custom configurations and workflows

2.2 License to Chargezen. By using our services, you grant Chargezen a worldwide, non-exclusive, royalty-free license to use, copy, process, and display Your Content solely to the extent necessary to:

  • Provide and maintain the Chargezen services
  • Improve and develop new features
  • Generate aggregated, anonymized analytics
  • Comply with legal obligations

2.3 Responsibility. You are solely responsible for Your Content and represent that you have all necessary rights to upload and use such content. Chargezen is not responsible for any intellectual property disputes arising from Your Content.

3. Trademarks

3.1 Chargezen Marks. "Chargezen," the Chargezen logo, "SmartyTap," "Spark!," "Concierge," "CheckoutOS," "Zen AI," and other product names are trademarks or registered trademarks of Chargezen Corporation.

3.2 Permitted Use. You may use Chargezen trademarks solely to:

  • Identify that you use Chargezen services (e.g., "Powered by Chargezen")
  • Link to the Chargezen website
  • Participate in authorized partner or affiliate programs

3.3 Trademark Guidelines. When using Chargezen trademarks:

  • Use the mark exactly as provided (do not modify)
  • Include the ™ or ® symbol as appropriate
  • Do not use Chargezen marks in your company name, product name, or domain name
  • Do not create logos that incorporate Chargezen marks
  • Do not use marks in a way that suggests Chargezen endorsement without authorization

3.4 Your Marks. You grant Chargezen a limited license to display your company name and logo in our customer directory, case studies, and marketing materials, unless you opt out by contacting marketing@chargezen.com.

4. Patents

4.1 Chargezen Patents. Chargezen's technology may be protected by one or more patents or pending patent applications. A list of applicable patents is available upon request.

4.2 No Patent License. Nothing in these terms grants you any license under any Chargezen patents except as necessary to use the services as intended.

4.3 Patent Assertions. If you assert any patent claims against Chargezen alleging that the Chargezen platform infringes your patents, Chargezen may terminate your account and license immediately.

5. Third-Party Intellectual Property

5.1 Third-Party Components. The Chargezen platform may include third-party software, libraries, and components. Such components are subject to their respective licenses.

5.2 Open Source. Certain components of Chargezen may be subject to open source licenses. For questions about open source components and their licenses, contact legal@chargezen.com.

5.3 Third-Party Claims. If you believe any content on the Chargezen platform infringes your intellectual property rights, please submit a notice pursuant to our DMCA Copyright Policy.

6. User-Generated Content

6.1 Responsibility. If you allow end users to upload content through your use of Chargezen (e.g., customer reviews, user submissions), you are responsible for:

  • Obtaining all necessary rights and permissions
  • Implementing appropriate content moderation
  • Responding to takedown requests
  • Complying with all applicable laws

6.2 DMCA Compliance. You must comply with the Digital Millennium Copyright Act (DMCA) for any user-generated content. Chargezen provides tools to help you manage takedown requests.

7. Feedback and Suggestions

7.1 Feedback License. If you provide Chargezen with feedback, suggestions, ideas, or recommendations regarding the platform or services ("Feedback"), you grant Chargezen a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback without any obligation to you.

7.2 No Obligation. Chargezen has no obligation to use any Feedback and may already be developing similar features independently.

8. Data and Analytics

8.1 Aggregated Data. Chargezen may collect and use aggregated, anonymized data derived from your use of the platform for analytics, benchmarking, and service improvement. Such data will not identify you or your customers.

8.2 AI Training. Chargezen may use aggregated, anonymized data to train and improve our AI models (Zen AI, Concierge). Customer-specific data is not used for AI training without explicit consent.

9. Intellectual Property Disputes

9.1 Infringement Claims Against You. If a third party claims that your use of Chargezen infringes their intellectual property rights, you must:

  • Promptly notify Chargezen in writing
  • Allow Chargezen to control the defense (at Chargezen's option)
  • Cooperate with Chargezen in the defense

9.2 Infringement Claims Against Chargezen. Chargezen will defend you against claims that the Chargezen platform (as provided) infringes a third party's intellectual property rights, subject to:

  • Prompt notification of the claim
  • Your cooperation in the defense
  • Chargezen's sole control of the defense and settlement

9.3 Remedies. If such a claim is made or likely, Chargezen may, at its option:

  • Obtain the right to continue providing the service
  • Modify the service to be non-infringing
  • Terminate the affected service and refund prepaid fees

9.4 Exclusions. Chargezen has no obligation for claims arising from:

  • Your Content or modifications you make
  • Combination with non-Chargezen products
  • Your failure to use updates that would avoid infringement
  • Use contrary to documentation or these terms

10. Survival

The provisions of this Intellectual Property Policy regarding ownership, restrictions, indemnification, and limitations survive termination of your account or these terms.

Questions About IP Rights?

Contact our legal team for questions about intellectual property, trademark licensing, or to report potential infringement.

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