Migrate from Smartrr
Move from Smartrr without losing a single subscriber.
Bring your subscribers, schedules and history from Smartrr to Chargezen. No double billing, no missed renewals, and no commission on your subscription revenue.
The problem
Switching subscription apps sounds risky: missed renewals, double charges, confused customers. With a clear plan, the move is quiet. Subscribers keep their schedule, their payment details and their history, and most never notice anything changed.
How the move works
Your subscribers
Export your subscriptions as a spreadsheet and upload it to Chargezen. Because your current app runs on Shopify, subscribers keep the payment method already saved in Shopify.
Payment details
Subscribers keep their saved Shopify payment method, including cards, PayPal and Shop Pay. Nobody has to re-enter a card.
Schedules kept
Next charge dates carry over, so subscribers are billed on the day they expect.
Safe to rerun
Subscriptions already imported are skipped, so you can import in batches.
Clear error lists
Anything that cannot be imported is listed with the reason, so you can fix it.
Help when you want it
Our team can plan and run the migration with you.
What you get after leaving Smartrr
No commission
$199 a month or $1,990 a year for Shopify Advanced and Plus stores, however much you sell.
Retention built in
Cancellation offers, failed payment recovery and win-backs.
AI agents
Concierge answers subscribers and makes changes by text, chat and phone.
One platform
Email and text marketing, rewards, checkout upsells and creators, sharing one customer record.
Moving from Smartrr, step by step
- Step 1
Create matching plans
Set up plans for the frequencies and discounts you offer today.
- Step 2
Export your subscriptions
Download subscriptions from your current app as a CSV.
- Step 3
Upload to Chargezen
Every row is checked first. If anything is wrong, nothing imports and each problem is listed.
- Step 4
Switch off the old app
Stop billing in the old app before the next charge date so nobody is billed twice.
Common questions
Will my subscribers be charged twice when I move from Smartrr?
No, as long as billing is stopped in Smartrr before each subscription's next charge date. Chargezen keeps the same next charge date.
Do subscribers need to re-enter their payment details?
Subscribers keep their saved Shopify payment method, including cards, PayPal and Shop Pay. Nobody has to re-enter a card.
Can I bring cancelled subscriptions too?
Yes. Cancelled subscriptions can be imported as history so every customer's record is complete. They never bill.
How long does a migration take?
Small programs can move in a day. Larger programs usually move in batches over a few days, on a schedule you choose.
Leave Smartrr behind. Keep every subscriber.
$199 a month for Shopify Advanced and Plus stores. No commission and no transaction fees, however big you grow.
