Move from Smartrr without losing a single subscriber.
Bring your active subscribers, their products, prices and next billing dates from Smartrr to Chargezen. No double billing, no missed renewals, and no commission on your subscription revenue.
- one row per subscription
- 10 columns
- one row per subscription
- before anything is created
- Checked first
- before anything is created
- commission after you move
- $0
- commission after you move
The problem
Smartrr runs on Shopify's subscription system, so customers' payment methods are already saved in Shopify. That makes Smartrr one of the simpler moves: the import uses the card already on file.
What moves over from Smartrr
Selected subscriptions
Whatever you bulk-select in Smartrr: product, quantity, price and next billing date for each.
Saved cards
Each subscription bills the payment method saved on the customer's Shopify account.
Schedules
Next billing dates carry over to matching Chargezen plans.
What to set up in Chargezen
Plans
Create plans that match your Smartrr frequencies, with Contract import turned on.
Loyalty and rewards
Set up Chargezen rewards if you ran a loyalty program in Smartrr. Points are not part of the subscription import.
Portal
Choose what subscribers can skip, swap and pause in the Chargezen portal.
Moving from Smartrr, step by step
- 1
Create matching plans
One Chargezen plan for each Smartrr frequency, with Contract import on.
- 2
Export from Smartrr
Subscriptions tab, bulk select, export CSV.
- 3
Build and upload the file
Ten columns, from customer email to currency. Every row is checked before anything is queued.
- 4
Stop billing in Smartrr
Before the next billing date, so nobody is charged twice.
Good to know about Smartrr
Exporting from Smartrr
In Smartrr, open the Subscriptions tab, select the subscriptions you want with bulk select, and export them as a CSV.
Move in batches
Bulk select lets you export a test group first, import it, check it, and then move the rest.
Leave Smartrr behind. Keep every subscriber.
$199 a month for Shopify Advanced and Plus stores. No commission and no transaction fees, however big you grow.
Common questions
No, as long as billing is stopped in Smartrr before each subscription's next charge date. Chargezen keeps the same next charge date.
In Smartrr, open the Subscriptions tab, bulk-select the subscriptions you want and export them as a CSV.
Yes. Export a small group, import it, check the subscriptions in Chargezen, then export and import the rest.
