A phone system,
or an agent that runs the line?
RingCentral RingEX is a full business phone system with phone menus, call queues, desk phones and numbers in many countries. Concierge answers calls, texts, chat, WhatsApp and email with AI that can look up orders and change subscriptions.No per-user fees. No phone tree.
Self-serve software or help with setup and migration.
Side by side
See exactly what you get with each one.
Who each one is best for. Choose RingCentral if you need a full phone system for offices or many locations, with phone menus, call queues, ring groups, desk phones, meetings and numbers in other countries. Choose Concierge if you want AI agents that answer customers by chat, phone, text, WhatsApp and email, and can look up orders, start returns and change subscriptions, priced on credits instead of seats.
Checked October 18, 2026. RingCentral facts come from RingCentral plans and pricing, RingCentral features and RingCentral AI Receptionist. “Not listed” means those pages didn’t name the feature when we checked, not that RingCentral can’t do it.
| Feature | RingCentral | Chargezen |
|---|---|---|
| Calls and texts Talk and text with customers | 25 texts per user a month on Core | Included |
| AI that answers calls An AI agent picks up the phone | AI Receptionist add-on, from $39 | Included in credits |
| Phone menus (IVR) Multi-level auto attendant | Included | Not included |
| Call queues and ring groups Spread calls across your team | Included | Not included |
| Call forwarding and answering rules Send calls elsewhere by rule or schedule | Included | Not included |
| Desk phones Use office desk phones | Included | Not included |
| Numbers outside the US Phone numbers in other countries | 105+ countries | US numbers only |
| Shopify orders on the call Look up and act on orders | Not listed | Included |
| Subscription changes Pause, skip, swap or cancel subscriptions | Not listed | Included |
| Chat, email and WhatsApp Answer other channels too | Not listed on RingEX plans | Included |
| ChatGPT and Claude access Work from the AI app you already use | LLM plugins and MCP connectors | Orders, subscriptions and customers; changes go through Concierge |
| Pricing How it is billed | Per user | Credits, no per-seat fees |
RingCentral
- Calls and texts
- 25 texts per user a month on Core
- AI that answers calls
- AI Receptionist add-on, from $39
- Phone menus (IVR)
- Included
- Call queues and ring groups
- Included
- Call forwarding and answering rules
- Included
- Desk phones
- Included
- Numbers outside the US
- 105+ countries
- Shopify orders on the call
- Not listed
- Subscription changes
- Not listed
- Chat, email and WhatsApp
- Not listed on RingEX plans
- ChatGPT and Claude access
- LLM plugins and MCP connectors
- Pricing
- Per user
Chargezen
- Calls and texts
- Included
- AI that answers calls
- Included in credits
- Phone menus (IVR)
- Not included
- Call queues and ring groups
- Not included
- Call forwarding and answering rules
- Not included
- Desk phones
- Not included
- Numbers outside the US
- US numbers only
- Shopify orders on the call
- Included
- Subscription changes
- Included
- Chat, email and WhatsApp
- Included
- ChatGPT and Claude access
- Orders, subscriptions and customers; changes go through Concierge
- Pricing
- Credits, no per-seat fees
What you’d really pay
RingCentral is priced per user, and its AI Receptionist costs extra. Concierge runs on credits.
RingCentral
- RingEX Core, annual billing
- $20/user/mo
- RingEX Advanced, annual billing
- $25/user/mo
- AI Receptionist
- Add-on, from $39
- Texts included
- 25 per user a month (Core), 100 (Advanced)
Estimated Annual Cost
From $240/user/year
Prices shown for 1 to 5 users. Monthly billing is $30 (Core) and $35 (Advanced) per user. Extra toll-free or local numbers are $4.99/month, the Business SMS Booster is $25 and the Call Queues Booster $35; taxes and fees are extra. RingCentral plans and pricing, checked October 18, 2026.
Chargezen
- Concierge Starter
- $20/mo with 20,000 credits
- Seats
- No per-seat fees
- More credits
- $1 per 1,000
- Texts
- 2¢ per message part
- Calls
- Billed as you use them
Annual Cost
$240/year + usage
Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. Chargezen pricing.
Plan your move from RingCentral
Check your data, billing dates and launch plan before you switch.
Talk through your move- 01
Choose your number
Get a new toll-free number, or start moving the number customers already call.
- 02
Teach it your store
Concierge learns from your website, help docs and store.
- 03
Set the rules
Choose what Concierge may do on its own and set your call recording policy.
- 04
Add the other channels
Turn on texts, chat, WhatsApp and email in the same place.
Why brands switch to Chargezen
Unified Platform
Run AI agents, texts and email, upsells, creators and subscriptions from one place.
AI-Powered
AI agents answer customers, follow up and handle everyday busywork for your team.
Clear Pricing
See prices and usage costs, billed monthly or yearly.
Ready to switch from RingCentral?
See the products, prices and setup help that fit your brand.
Common questions
RingEX Core is $20 and Advanced $25 per user a month billed annually ($30 and $35 monthly) for 1 to 5 users, and the AI Receptionist add-on starts at $39 (checked October 18, 2026). Concierge Starter is $20/month with 20,000 credits and Pro is $199/month, with texts at 2¢ per message part, calls billed as you use them and no per-seat fees.
Not all of it. Concierge has no phone menus, call queues, ring groups, call forwarding, desk phones or numbers outside the US. It answers your number with AI that knows the caller and their orders, and a teammate can join the call from Finn for iPhone or the browser. If your team needs office phones and call routing, RingCentral covers that and Concierge doesn't.
You can bring a US number to Chargezen. Chargezen checks that the number can move, you sign a letter of authorization in the admin and follow the transfer there. You can also start with a new toll-free number.
