AI employee

"AI employee" is the buyer's word for what Chargezen calls a digital employee. The idea is the same: not a chat box that drafts text, but an agent you hand a role to, such as support, operations or reporting, that looks things up, takes actions and reports back. What makes it an employee, not a tool, is the setup around the model: a written job, access to only the systems that job needs, procedures for common tasks, a person's yes before it acts on its own ideas and a record of what it did. Without those, it is an assistant you have to supervise line by line. Who it works for matters. Some AI employees work only for your team, inside chat apps and documents. Others also work with your customers, answering chats, calls and messages and acting on their orders. For an online store, the second kind covers the work that takes most of a support team's day.