Always-on AI agent

A chat assistant only works while someone is typing to it. An always-on agent keeps working: it answers customers at night, runs recurring checks on a schedule and picks up requests as they arrive, then reports what it did. Always-on does not mean unsupervised. The useful setups decide in advance what the agent may do on its own, what waits for a teammate's approval and when it should stay quiet. A good always-on agent reports problems, not "all good" messages. Concierge agents answer customer channels around the clock and run scheduled tasks you set, such as a morning review of late orders, with each run saved to a history you can check.