Move from Ordergroove without losing a single subscriber.
Bring your active subscribers, their products, prices and next billing dates from Ordergroove to Chargezen. No double billing, no missed renewals, and no commission on your subscription revenue.
- one row per subscription
- 10 columns
- one row per subscription
- before anything is created
- Checked first
- before anything is created
- commission after you move
- $0
- commission after you move
The problem
Ordergroove often runs outside Shopify checkout, with cards stored at your payment processor. Before you move, find out where your subscribers' cards live, because Chargezen bills the card saved in Shopify, and our migration team can move saved cards from Stripe, Braintree, Authorize.net or PayPal.
What moves over from Ordergroove
Subscriptions and dates
Product, quantity, price and next billing date for each subscriber, from Ordergroove's export.
Cards saved in Shopify
If you use Ordergroove's app on Shopify Payments, subscriptions bill the card saved on the customer's Shopify account.
Cards at your gateway
If Ordergroove charged through your own Stripe, Braintree, Authorize.net or PayPal account, those saved cards move into Shopify, so subscribers do not re-enter them.
What to set up in Chargezen
Plans
One Chargezen plan per Ordergroove frequency, with Contract import turned on.
Subscribers without a reachable card
Cards at processors other than Stripe, Braintree, Authorize.net and PayPal are not imported. Those subscribers add a card in Shopify before their subscription moves.
Moving from Ordergroove, step by step
- 1
Create matching plans
One Chargezen plan for each Ordergroove frequency, with Contract import on.
- 2
Export from Ordergroove
Ask Ordergroove for a full data export.
- 3
Build and upload the file
Ten columns, from customer email to currency. Every row is checked before anything is queued.
- 4
Stop billing in Ordergroove
Before the next billing date, so nobody is charged twice.
Good to know about Ordergroove
Exporting from Ordergroove
Ordergroove does not offer a self-serve export of everything. Ask Ordergroove for a full data export of your subscribers and subscriptions.
Export by request
Plan time for Ordergroove to prepare your export.
Wallet payments
Wallet payments like Apple Pay usually cannot be moved between processors, so those subscribers will need to add a card.
Leave Ordergroove behind. Keep every subscriber.
$199 a month for Shopify Advanced and Plus stores. No commission and no transaction fees, however big you grow.
Common questions
No, as long as billing is stopped in Ordergroove before each subscription's next charge date. Chargezen keeps the same next charge date.
Ask Ordergroove for a full data export. There is no self-serve export that covers everything.
It depends where the cards are. Cards saved in Shopify, or saved at Stripe, Braintree, Authorize.net or PayPal, come along. Cards at other processors, and wallet payments like Apple Pay, need the subscriber to add a card.
