A second line,
or a line that answers?
Grasshopper puts a business number, extensions and a phone menu on the phone you already carry, with flat plans and no per-user fees. Concierge answers your number with AI that looks up orders, changes subscriptions and brings in a teammate with one tap.Your number, answered day and night.
Self-serve software or help with setup and migration.
Side by side
See exactly what you get with each one.
Who each one is best for. Choose Grasshopper if you want an inexpensive business number on your own phone, with extensions, a phone menu and call forwarding, and you answer the calls yourself. Choose Concierge if you want every call and text answered on your store's number, day and night, by AI that can look up orders and change subscriptions, with a teammate a tap away.
Checked October 18, 2026. Grasshopper facts come from Grasshopper pricing, Grasshopper features and Grasshopper virtual receptionist. “Not listed” means those pages didn’t name the feature when we checked, not that Grasshopper can’t do it.
| Feature | Grasshopper | Chargezen |
|---|---|---|
| Calls and texts Talk and text with customers on a business number | Included | Included |
| AI that answers calls An AI agent picks up and handles the request | Virtual Receptionist add-on with Smith.ai | Included in credits |
| Phone menu and extensions Callers pick a person or department | Included | Not included |
| Call forwarding and business hours Send calls to other phones by schedule | Included | Not included |
| Toll-free number A toll-free number for calls and texts | Included | Included |
| Vanity numbers A number that spells a word | Included | Not included |
| Call recording Record calls by your rules | Small Business plan | Per number, after your notice |
| Shopify orders on the call Look up and act on orders | Not listed | Included |
| Chat, email and WhatsApp Answer other channels too | Not listed | Included |
| Pricing How it is billed | Flat per plan; unlimited users from Solo Plus | Credits, no per-seat fees |
Grasshopper
- Calls and texts
- Included
- AI that answers calls
- Virtual Receptionist add-on with Smith.ai
- Phone menu and extensions
- Included
- Call forwarding and business hours
- Included
- Toll-free number
- Included
- Vanity numbers
- Included
- Call recording
- Small Business plan
- Shopify orders on the call
- Not listed
- Chat, email and WhatsApp
- Not listed
- Pricing
- Flat per plan; unlimited users from Solo Plus
Chargezen
- Calls and texts
- Included
- AI that answers calls
- Included in credits
- Phone menu and extensions
- Not included
- Call forwarding and business hours
- Not included
- Toll-free number
- Included
- Vanity numbers
- Not included
- Call recording
- Per number, after your notice
- Shopify orders on the call
- Included
- Chat, email and WhatsApp
- Included
- Pricing
- Credits, no per-seat fees
What you’d really pay
Grasshopper is a flat monthly plan, with the virtual receptionist on top. Concierge runs on credits.
Grasshopper
- True Solo, annual billing
- $14/mo, 1 user
- Solo Plus, annual billing
- $25/mo, unlimited users
- Small Business, annual billing
- $55/mo, 4 numbers
- Business texting registration
- $19.50 once + $1.50/mo
Estimated Annual Cost
From $168/year
True Solo billed annually, before the virtual receptionist add-on, extra numbers ($9/month each) and international calls, which are billed per minute. Grasshopper pricing, checked October 18, 2026.
Chargezen
- Concierge Starter
- $20/mo with 20,000 credits
- Seats
- No per-seat fees
- More credits
- $1 per 1,000
- Texts
- 2¢ per message part
- Calls
- Billed as you use them
Annual Cost
$240/year + usage
Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. Chargezen pricing.
Plan your move from Grasshopper
Check your data, billing dates and launch plan before you switch.
Talk through your move- 01
Choose your number
Get a new toll-free number, or start moving the number customers already call.
- 02
Teach it your store
Concierge learns from your website, help docs and store.
- 03
Set the rules
Choose what Concierge may do on its own and set your call recording policy.
- 04
Bring in your team
Teammates join live calls from Finn for iPhone or the browser.
Why brands switch to Chargezen
Unified Platform
Run AI agents, texts and email, upsells, creators and subscriptions from one place.
AI-Powered
AI agents answer customers, follow up and handle everyday busywork for your team.
Clear Pricing
See prices and usage costs, billed monthly or yearly.
Ready to switch from Grasshopper?
See the products, prices and setup help that fit your brand.
Common questions
Grasshopper True Solo is $14/month, Solo Plus $25 and Small Business $55, billed annually, plus $19.50 once and $1.50/month to register for business texting; the virtual receptionist is an add-on (checked October 18, 2026). Concierge Starter is $20/month with 20,000 credits and Pro is $199/month, with texts at 2¢ per message part and calls billed as you use them.
No. Concierge has no phone menu, extensions, call forwarding or vanity numbers. Callers just talk: Concierge answers, recognizes them, looks up their orders and handles the request, and a teammate can join the call from Finn for iPhone or the browser. If you want a menu that forwards calls to your cell, Grasshopper does that and Concierge doesn't.
You can bring a US number to Chargezen. Chargezen checks that the number can move, you sign a letter of authorization in the admin and follow the transfer there. You can also start with a new toll-free number.
