Email and texts,
one inbox, one price.
Klaviyo is the deepest email and SMS marketing platform for Shopify, priced by active profiles with texts, help desk and AI agents billed separately. SmartyTap includes email, texts, chat and calls in one inbox at a published price.25,000 contacts. $199 a month.
Self-serve software or help with setup and migration.
Side by side
See exactly what you get with each one.
Who each one is best for. Choose Klaviyo if you want the deepest email and SMS marketing platform, with advanced segmentation and data tools, and you are fine paying per active profile plus add-ons. Choose SmartyTap if you want email and text marketing at a published price that includes texts, with replies, chat and calls in one inbox.
Checked October 16, 2026. Klaviyo’s email prices by profile count come from the calculator on its pricing page. Klaviyo facts come from Klaviyo pricing, the Klaviyo App Store listing, Klaviyo Helpdesk and Klaviyo SMS billing. “Not listed” means those pages didn’t name the feature when we checked, not that Klaviyo can’t do it.
| Feature | Klaviyo | Chargezen |
|---|---|---|
| Email marketing Campaigns and automations | Included | Included |
| Text marketing SMS and MMS campaigns | Billed per message | 2,500 text credits a month on Pro |
| Signup forms and popups Grow your list | Included | Included |
| Welcome, cart and win-back flows Messages that send themselves | Included | Included |
| Segments by purchase Send to the right people | Included | Included |
| Push notifications Push messages | Included | Coming soon |
| Help desk inbox Replies, chat and messages in one place | Helpdesk add-on, $40/mo for 200 tickets | Included |
| Phone calls Answer customer calls | Not listed | Included |
| AI customer agent AI that answers customers | Customer Agent, $700 for 1,000 resolutions | With Concierge |
Klaviyo
- Email marketing
- Included
- Text marketing
- Billed per message
- Signup forms and popups
- Included
- Welcome, cart and win-back flows
- Included
- Segments by purchase
- Included
- Push notifications
- Included
- Help desk inbox
- Helpdesk add-on, $40/mo for 200 tickets
- Phone calls
- Not listed
- AI customer agent
- Customer Agent, $700 for 1,000 resolutions
Chargezen
- Email marketing
- Included
- Text marketing
- 2,500 text credits a month on Pro
- Signup forms and popups
- Included
- Welcome, cart and win-back flows
- Included
- Segments by purchase
- Included
- Push notifications
- Coming soon
- Help desk inbox
- Included
- Phone calls
- Included
- AI customer agent
- With Concierge
What you’d really pay
Compare email marketing costs at 25,000 contacts.
Klaviyo
- Email, 20,001–25,000 active profiles
- $400/mo
- Emails included
- 250,000 a month
- Texts
- Billed per message
- Helpdesk add-on
- From $40/mo
Estimated Annual Cost
$4,800/year + texts
Email at 25,000 active profiles for 12 months, from Klaviyo’s pricing calculator. Texts, Helpdesk, Customer Hub and AI agents are extra. Klaviyo pricing, checked October 16, 2026.
Chargezen
- SmartyTap Pro, annual billing
- $1,990/yr
- Included each month
- 25,000 contacts, 250,000 emails, 2,500 text credits
- Texts
- 2,500 credits a month included
- Inbox with chat and calls
- Included
Annual Cost
$1,990/year + usage
SmartyTap Pro is $1,990 billed annually or $199/month, with 25,000 contacts, 250,000 emails and 2,500 text credits a month. Starter is $20/month with 2,500 contacts, 25,000 emails and 250 text credits. Compare the allowances with your expected usage. Chargezen pricing.
Annual cost difference in this example
$2,810
Annual difference in email software costs at 25,000 contacts, before Klaviyo’s text charges and add-ons. Actual totals depend on your list and usage.
Plan your move from Klaviyo
Check your data, billing dates and launch plan before you switch.
Talk through your move- 01
Export your lists
Export contacts with their consent records and segments.
- 02
Rebuild your flows
Recreate welcome, abandoned cart and win-back messages in SmartyTap.
- 03
Set up your inbox
Connect chat and calls so replies land in one place.
- 04
Go live
Send your first campaigns and answer replies from the same inbox.
Why brands switch to Chargezen
Unified Platform
Run AI agents, texts and email, upsells, creators and subscriptions from one place.
AI-Powered
AI agents answer customers, follow up and handle everyday busywork for your team.
Clear Pricing
See prices and usage costs, billed monthly or yearly.
Ready to switch from Klaviyo?
See the products, prices and setup help that fit your brand.
Common questions
Klaviyo’s pricing calculator lists email at $400/month for 20,001 to 25,000 active profiles, with 250,000 emails; texts are billed per message, and Helpdesk starts at $40/month for 200 tickets (checked October 16, 2026). SmartyTap Pro is $199/month or $1,990/year with 25,000 contacts, 250,000 emails and 2,500 text credits a month.
