A business phone,
or an agent that knows your store?
Quo, formerly OpenPhone, is an easy shared business number with unlimited US calling and texting. Concierge answers calls, texts, chat, WhatsApp and email with AI that can look up orders and change subscriptions.Calls answered with your store’s context.
Self-serve software or help with setup and migration.
Side by side
See exactly what you get with each one.
Who each one is best for. Choose Quo if you mainly need a cheap, easy shared business number with unlimited US and Canada calling and texting, and a pay-per-call AI receptionist. Choose Concierge if you want AI that answers calls and texts with your Shopify orders and subscriptions in hand, plus chat, WhatsApp and email, priced on credits instead of per user.
Checked October 16, 2026. OpenPhone renamed itself Quo in September 2025. Quo facts come from Quo pricing, Quo integrations, Quo’s rename announcement and Quo MCP (checked October 17, 2026). “Not listed” means those pages didn’t name the feature when we checked, not that Quo can’t do it.
| Feature | Quo | Chargezen |
|---|---|---|
| Calls and texts Talk and text with customers | Included | Included |
| AI that answers calls An AI agent picks up the phone | Sona, priced per call | Included in credits |
| Chat, email and WhatsApp Answer other channels too | Not listed | Included |
| Shopify orders on the call Look up and act on orders | No native Shopify integration | Included |
| Subscription changes Pause, skip, swap or cancel subscriptions | Not listed | Included |
| ChatGPT and Claude access Work from the AI app you already use | Calls, texts and contacts, on every plan | Orders, subscriptions, checkout offers, campaigns and more; deletes and replacements ask first |
| Pricing How it is billed | Per user | Credits, no per-seat fees |
Quo
- Calls and texts
- Included
- AI that answers calls
- Sona, priced per call
- Chat, email and WhatsApp
- Not listed
- Shopify orders on the call
- No native Shopify integration
- Subscription changes
- Not listed
- ChatGPT and Claude access
- Calls, texts and contacts, on every plan
- Pricing
- Per user
Chargezen
- Calls and texts
- Included
- AI that answers calls
- Included in credits
- Chat, email and WhatsApp
- Included
- Shopify orders on the call
- Included
- Subscription changes
- Included
- ChatGPT and Claude access
- Orders, subscriptions, checkout offers, campaigns and more; deletes and replacements ask first
- Pricing
- Credits, no per-seat fees
What you’d really pay
Quo is priced per user, with Sona AI calls on top. Concierge runs on credits.
Quo
- Starter, annual billing
- $15/user/mo
- Business, annual billing
- $23/user/mo
- Sona AI agent
- 10 calls included; plans from $25/mo for 40 calls
- US text registration
- $19.50 once + $1.50–$3/mo
Estimated Annual Cost
From $180/user/year
Monthly billing is $19, $33 or $47 per user. Extra numbers are $5/month; international calls and texts are billed per use. Quo pricing, checked October 16, 2026.
Chargezen
- Concierge Starter
- $20/mo with 20,000 credits
- Seats
- No per-seat fees
- More credits
- $1 per 1,000
- Texts
- 2¢ per message part
- Calls
- Billed as you use them
Annual Cost
$240/year + usage
Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. Chargezen pricing.
Plan your move from Quo
Check your data, billing dates and launch plan before you switch.
Talk through your move- 01
Connect your phone line
Set up the number Concierge answers.
- 02
Teach it your store
Concierge learns from your website, help docs and store.
- 03
Set the rules
Choose what Concierge may do on its own and when it passes a call to your team.
- 04
Add the other channels
Turn on texts, chat, WhatsApp and email in the same place.
Why brands switch to Chargezen
Unified Platform
Run AI agents, texts and email, upsells, creators and subscriptions from one place.
AI-Powered
AI agents answer customers, follow up and handle everyday busywork for your team.
Clear Pricing
See prices and usage costs, billed monthly or yearly.
Ready to switch from Quo?
See the products, prices and setup help that fit your brand.
Common questions
Quo is $15, $23 or $35 per user a month billed annually ($19, $33 or $47 monthly), and its Sona AI agent includes 10 calls, with plans from $25/month for 40 calls (checked October 16, 2026). Concierge Starter is $20/month with 20,000 credits and Pro is $199/month, with texts at 2¢ per message part and calls billed as you use them.
Yes. OpenPhone renamed itself Quo in September 2025.
Both connect to ChatGPT and Claude. Quo MCP is on every Quo plan and lets you look into calls, texts and contacts, send follow-up texts and update contacts from the chat (checked October 17, 2026). The Chargezen MCP server lets the assistant look up orders, customers and reports, change subscriptions, checkout offers, loyalty and email and text campaigns within your permissions, and hand bigger jobs to Concierge. Anything that deletes or replaces data asks you first.
