Win the cleaning quote while your crew is mid-clean.
Concierge answers your cleaning line while your team is in someone's kitchen: new quote requests, move-out cleans, recurring clients who need to change a date and “do you bring supplies?” questions. It takes the details and hands them to your office.
- answers on your number
- 24/7
- answers on your number
- by text, in the same thread
- Photos
- by text, in the same thread
- for your team to join
- One tap
- for your team to join
The problem
Cleaning companies win jobs on the phone, but the owner is usually cleaning too. A new client calls for a deep clean quote and gets voicemail. A recurring client texts to skip next week and nobody sees it until Friday. A property manager needs a move-out clean on the 31st, along with every other property manager in town.
What it handles on the call.
Quote requests
Takes the home size, bedrooms and bathrooms, pets, type of clean and timing, so your office can price it without calling back to ask.
Recurring clients
A client who texts to skip, reschedule or add the oven gets an answer, and the request goes to your office to change on the schedule.
The questions every caller asks
Supplies, insurance and bonding, background checks, what a deep clean includes: answered from the answers you write.
Move-outs and property managers
Takes the address, move-out date and access details, and flags end-of-month requests for your team.
How a call goes.
- 1
A new client calls for a quote
Concierge answers while your team is cleaning.
- 2
It asks your quote questions
Size, rooms, pets, type of clean, timing.
- 3
It answers the usual questions
Supplies, insurance, what's included, from your answers.
- 4
Your office sends the price
From the same number, in the same thread.
A night on the phones, start to finish.
An illustrative company, not a customer: a residential cleaning company with five two-person teams and many weekly and biweekly clients.
- Tuesday, 10:20 a.m.
- A caller wants a deep clean before family visits. Concierge asks the company's quote questions: square footage, three bedrooms and two baths, one dog, first clean or recurring.
- 10:23 a.m.
- The caller asks whether the team brings its own supplies and whether they're insured. Concierge answers from what the company wrote.
- 10:25 a.m.
- Concierge tells the caller the office will text the price, and the request goes to the team inbox with every answer attached.
- 11:10 a.m.
- A weekly client texts to skip next Thursday. Concierge says the office will confirm and hands it over.
- 12:30 p.m.
- Between houses, the owner opens both threads in the Finn app, texts the quote and confirms the skip, all from the business number.
Names, times and details are made up to show how a call goes. They are not results from a real business.
Where Concierge stops and your team takes over.
Concierge is the phone, text and AI layer. Your schedule, your crew and your prices stay with you.
- Booking and dispatch
- It doesn't book cleans or change your recurring schedule. It takes the request, and your office updates the schedule in the tool you use.
- Estimates and prices
- It doesn't price a clean. It collects what you need to price it, and can share a starting price or minimum you publish.
- Phone menus and forwarding
- No phone tree, no "press 1" and no forwarding rules. Concierge answers the call itself, and a teammate joins from the Finn app or the browser when needed.
- Reviews and follow-ups
- It does not send review requests or follow-up campaigns. Your team texts the customer from the same number, in the same thread.
What changes for your business.
Quotes don't wait for evening
Every request is taken while your team is still cleaning.
Clients text one number
Skips and add-ons land in one inbox, not someone's personal phone.
Fewer callback questions
Size, rooms and pets are already in the thread.
Stop losing jobs to voicemail.
Concierge answers your line day and night, takes the job details and brings your team in when it matters. Put it on the number your customers already call.
Common questions
It answers your business line day and night, recognizes returning callers, takes the job details and photos by text, and alerts your team in the Finn app. A teammate can listen in and join the call in one tap. It doesn't book, dispatch or quote.
It can share a starting price or minimum you publish, but it doesn't calculate quotes. It collects the home size, rooms, pets and type of clean so your office can price it fast.
They can ask, and Concierge takes the request, but it doesn't change your schedule. Your office confirms the new date by text from the same number.
It answers only from the knowledge you give it. Keep access codes out of its knowledge, and your team handles them directly.
Yes. Calls and texts from the same number land in one thread, and Concierge answers both.
Concierge doesn't sync with cleaning or field-service apps. Your office copies the details from the thread.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
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