Answers on every page, before shoppers leave.
The Floating Launcher puts a slim ask bar at the bottom of your store. Shoppers type, send a photo or talk, and your Concierge digital employee answers right there, does the work and brings in your team when it should.
- A slim bar that stays out of the way
- Chat, photos and voice in one place
Answers in seconds, not days.
A contact form makes shoppers wait for an email. The Floating Launcher answers right on the page, while they still want to buy.
The old way.
The Floating Launcher way.
A digital employee at the bottom of every page.
It stays small until someone needs it, then opens into a full chat without taking them off the page.
Ask anything, right from the page.
A slim bar sits at the bottom center of your store. One tap shows up to three suggested questions from your saved answers and FAQs, so shoppers can start with a click.
The chat opens right above the bar.
Shoppers keep their place on the page. The chat slides up over it and closes with one click.
It says hello at the right moment.
Show a short message after 5, 10 or 30 seconds, when a shopper scrolls halfway down, or when they’re about to leave. It shows once per visit.
Help that does more than talk.
Concierge looks things up, reads photos, listens and signs customers in when an answer needs their account.
While it works, shoppers see a plain progress line like “Looking up your order,” with the steps one tap away. They can stop it anytime.
Shoppers can attach a photo, a PDF or a text file, like a picture of a damaged box, and Concierge works from it.
Shoppers can dictate with the mic. With website voice on, they can talk with Concierge out loud, mute or stop anytime, and go back to typing.
When a question needs an account, like order status, it asks for an email and sends a 6-digit code. The chat so far comes along.
Before, during and after the chat
Shoppers never start over, and your team sees every chat.
A teammate can step in anytime.
When someone on your team takes over from the team inbox, their replies show up in the same chat under their name. The shopper never repeats a thing.
How handoff worksMake it yours. Turn it on in minutes.
Style it in Concierge, check the live preview, then switch it on from your store’s theme editor.
Match your store’s look.
Pick colors, fonts and corner shapes, choose the side and spacing, and name it Concierge or Finn. The preview shows desktop and phone before you publish.
Turn it on from your theme.
In your Shopify theme editor, open App embeds, switch on the Concierge Widget and pick Floating. There’s no code to paste.
One digital employee. Every place customers reach you.
FAQ
A slim ask bar at the bottom center of your store. Shoppers type a question, and your Concierge digital employee answers in a chat that opens right above the bar.
The Squircle Launcher is a button that opens a panel with chat, help and order tracking. The Floating Launcher is chat only: a slim bar made for product and cart pages, where a quick answer helps someone buy.
In your Shopify theme editor, open App embeds, switch on the Concierge Widget and pick Floating as the launcher style. You style it in Concierge and see a live preview before you publish.
Messages, photos, PDFs and text files. They can dictate with the mic, and talk with Concierge out loud when you turn on website voice. You choose who can use voice, and it stays off until you do.
Yes. A teammate can take over from the team inbox, and their replies show up in the same chat under their name, so the shopper never starts over.
When a question needs their account, Concierge asks for their email and sends a 6-digit code. You can also ask for their shipping ZIP code first. The chat so far carries over.
The Floating Launcher is part of Concierge, which starts at $20/month. Starter includes 20,000 credits a month, and Pro is $199/month with 199,000 credits.
