Every answer, one tap away on your store.
The Squircle Launcher puts your Concierge digital employees in the corner of every page. Shoppers get answers, track orders, change subscriptions and spend rewards on your site, so they keep shopping instead of writing in.
- Chat, orders, subscriptions and rewards in one panel
- Styled to match your store from your Chargezen admin
Customers get help without leaving your store.
No contact forms and no waiting on an email. The answer shows up right where they’re shopping.
The old way.
The Concierge way.
Inside the launcher
One panel for everything after the sale.
Customers handle the things they’d normally write in about, right on your site.
Customers ask in their own words and share photos or files. Concierge answers from your store’s facts and fixes the problem within your rules. Turn on voice and they can talk out loud, too.
Learn moreEvery order and where it is, in one place. Customers can cancel while your rules allow it, see why when they can’t, and start a return on your returns page.
Learn moreSkip or reschedule the next order, change how often it ships, update the address or card, pause, restart or cancel. No email to your team needed.
Learn morePoints, tier progress and perks, ways to earn, and rewards they can redeem and apply to the cart. Referrals live here too.
Learn more
It says hello first and brings in your team when it should.
Your digital employees handle most questions on their own and pass the rest to you without losing the thread.
Say hello before they ask.
A short message pops up next to the button, signed by the digital employee who wrote it. One tap opens the chat with that message already there.
Sign in with a code, not a password.
Customers type their email and the 6-digit code we send them. Then their orders, subscriptions and rewards are right there.
Your team steps in when it counts.
When a question needs a person, Concierge brings in your team. Customers see how long you usually take to reply, and the whole conversation stays in one chat.
Customizer
Make it look like it came with your store.
Change colors, words, tabs and placement in your Chargezen admin and watch the preview update as you go.
Pick a look, then make it yours.
Start from Classic dark, Soft light, Brand color or High contrast. Then set your own colors, corners, fonts and launcher icon.
Choose what shoppers see.
Turn tabs on or off, rename them, put them in any order, and add shortcut cards and FAQs to the home screen.
Put it right where it fits.
Pick the left or right corner and how far from the edge. Open it when the page loads, or keep it hidden until a link in your emails opens it.
More ways to help, in the same panel.
Answers, updates and saved favorites sit one tab away, so customers find what they need without leaving the page.
Add to the next order in one tap.
Subscribers see your offers on their upcoming order and choose next order only or every order. No new checkout.
Part of Concierge, your team of digital employees.
FAQ
It is the button and panel that put Concierge on your Shopify store. Shoppers tap it on any page to chat with your digital employees, check orders, manage subscriptions and use their rewards.
Track orders, cancel while your rules allow it, start a return, skip or reschedule a subscription order, change how often it ships, pause or cancel, update their profile and address, and redeem rewards.
With their email and a 6-digit code we send them. There is no password to remember.
Yes. When a question needs a person, Concierge brings in your team. The customer sees how long your team usually takes to reply, and the whole conversation stays in one chat.
Yes. Start from Classic dark, Soft light, Brand color or High contrast, then set your own colors, corners, fonts, icon, tabs and wording. The editor shows a live preview as you go.
In the bottom left or right corner of every page. You choose the side, the distance from the edge, whether it opens when the page loads, and whether it stays hidden until a link opens it.
