Grounded answers
Grounded answers
AI
AI answers based only on approved, verifiable sources, such as your policies, product data and customer records, rather than the model's general knowledge.
What is Grounded answers?
A grounded answer is built from evidence. Before replying, the AI looks up the relevant policy, product details or customer record, and writes its answer from what it found. If it cannot find support for an answer, it says so or hands off instead of guessing.
Grounding covers actions too. When an agent says "your order has been skipped," that claim should be backed by the actual result from the system. Chargezen Concierge answers customers only from your approved policies, product facts and brand rules.
Example
For example, a customer asks when their next box ships. A grounded agent checks the subscription and replies "Your next order is scheduled for June 12." It does not estimate a date from general knowledge.
Why Grounded answers Matters
Grounded answers are accurate and consistent with your policies, which is what makes AI safe to put in front of customers.
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