Support
Proactive Chat
Proactive Chat
Automatically initiating chat conversations with website visitors based on their behavior to offer assistance or drive conversions.
What is Proactive Chat?
Proactive chat reaches out to visitors before they ask for help, increasing engagement and conversions.
Proactive chat triggers:
- Time on page
- Cart value
- Page visits
- Exit intent
- Specific pages (checkout, pricing)
- Returning visitors
- VIP customers
Proactive chat messages:
- "Need help finding something?"
- "Questions about [product viewed]?"
- "Use code SAVE10 for 10% off"
- "Free shipping on orders over $50"
Best practices:
- Don't be intrusive
- Relevant triggers
- Personalized messages
- Easy dismiss option
- Test and optimize
- Limit frequency
Impact:
- 20-30% higher conversion
- Increased engagement
- Reduced abandonment
- Improved customer experience
Why Proactive Chat Matters
Proactive chat can significantly increase conversion rates by engaging hesitant buyers.
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