Migrating 25,000 Subscribers from Recharge
A seamless platform migration with zero data loss in 48 hours
Food & Beverage · Subscriptions
- Subscribers Migrated
- 25,000
- Subscribers Migrated
- Complete migration of all active subscribers
- Data Loss
- 0
- Data Loss
- Zero records lost during migration
- Migration Time
- 48 hrs
- Migration Time
- Complete migration over one weekend
- Data Integrity
- 100%
- Data Integrity
- All custom fields and pricing preserved
The Challenge
This brand had outgrown Recharge's capabilities and needed a more robust platform, but the thought of migrating 25,000 active subscribers was daunting. They had complex subscription data including custom fields, tiered pricing, and active promotions that needed to be preserved.
- Complex subscription data with custom metafields
- Multiple pricing tiers and grandfathered rates
- Active promotions that needed to continue uninterrupted
- Zero tolerance for data loss or customer disruption
The Solution
Chargezen's white-glove migration team handled the entire process, from data mapping to validation to go-live support. The migration was completed in a single weekend with comprehensive testing.
- Complete data audit and mapping
- Automated validation of all subscription records
- Staged migration with rollback capabilities
- 24/7 support during go-live weekend
“We were terrified of migration. Chargezen made it completely painless—our customers didn't even notice the switch. It was the smoothest platform transition we've ever done.”
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