Health & WellnessConsolidating 5 Support Tools into One
Unified communications that cut response time by 70%
70%
Faster Response Time
Average response down to under 2 hours
$48K
Annual Savings
From tool consolidation alone
85%
First Contact Resolution
Up from 62% previously
60%
AI-Handled Inquiries
Routine questions handled automatically
The Challenge
The brand's support team was drowning in fragmented communication tools. They used Attentive for SMS, Gorgias for support tickets, Shopify Inbox for chat, and a separate VoIP system for calls. Customer context was lost, response times suffered, and tool costs were mounting.
- Support fragmented across 5 different tools
- No unified customer context or history
- Slow response times due to tool switching
- $48K+ annual spend on multiple platforms
The Solution
SmartyTap unified all customer communication—SMS, email, chat, and voice—into a single inbox with complete customer context. AI Copilot handles routine inquiries automatically.
- Single unified inbox for all channels
- Complete customer context and history
- AI-powered automatic responses
- Consolidated billing and reporting
"Our support team now has complete customer context in one place. AI handles 60% of inquiries automatically. It's transformed our CX operation."
Head of CX
Head of CX, High-Volume Nutraceuticals
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