Consolidating 5 Support Tools into One
Unified communications that cut response time by 70%
Health & Wellness · SmartyTap, Concierge
- Faster Response Time
- 70%
- Faster Response Time
- Average response down to under 2 hours
- Annual Savings
- $48K
- Annual Savings
- From tool consolidation alone
- First Contact Resolution
- 85%
- First Contact Resolution
- Up from 62% previously
- AI-Handled Inquiries
- 60%
- AI-Handled Inquiries
- Routine questions handled automatically
The Challenge
The brand's support team was drowning in fragmented communication tools. They used Attentive for SMS, Gorgias for support tickets, Shopify Inbox for chat, and a separate VoIP system for calls. Customer context was lost, response times suffered, and tool costs were mounting.
- Support fragmented across 5 different tools
- No unified customer context or history
- Slow response times due to tool switching
- $48K+ annual spend on multiple platforms
The Solution
SmartyTap unified all customer communication—SMS, email, chat, and voice—into a single inbox with complete customer context. AI Copilot handles routine inquiries automatically.
- Single unified inbox for all channels
- Complete customer context and history
- AI-powered automatic responses
- Consolidated billing and reporting
“Our support team now has complete customer context in one place. AI handles 60% of inquiries automatically. It's transformed our CX operation.”
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