A shared inbox,
or AI that does the work?
Re:amaze, from GoDaddy, is an affordable shared inbox for email, chat, social and SMS. Concierge answers those channels and phone calls itself, and can change orders and subscriptions within your rules.Every channel, one AI agent.
Self-serve software or help with setup and migration.
Side by side
See exactly what you get with each one.
Who each one is best for. Choose Re:amaze if you are a small or mid-size store that wants an inexpensive per-seat shared inbox across email, chat, social and SMS, with a built-in FAQ. Choose Concierge if you want AI agents that answer customers by chat, phone, text, WhatsApp and email, and can look up orders, start returns and change subscriptions, priced on credits instead of seats.
Checked October 16, 2026. Re:amaze is owned by GoDaddy. Re:amaze facts come from Re:amaze pricing and Re:amaze Recharge integration. “Not listed” means those pages didn’t name the feature when we checked, not that Re:amaze can’t do it.
| Feature | Re:amaze | Chargezen |
|---|---|---|
| Live chat and email Website chat and support email | Included | Included |
| Two-way texts Text with customers | Pro and Plus | Included |
| Phone calls Answer customer calls | Through phone integrations | AI answers calls |
| AI agent AI that resolves questions on its own | 5–20 per user included, then $0.85 each | Included in credits |
| Help center Public FAQ | Included | Learns from your help docs |
| Subscription changes Change subscriptions from the conversation | Activate or pause in Recharge | Pause, skip, swap or cancel |
| Seats How team members are billed | $29–$69 per member a month | No per-seat fees |
Re:amaze
- Live chat and email
- Included
- Two-way texts
- Pro and Plus
- Phone calls
- Through phone integrations
- AI agent
- 5–20 per user included, then $0.85 each
- Help center
- Included
- Subscription changes
- Activate or pause in Recharge
- Seats
- $29–$69 per member a month
Chargezen
- Live chat and email
- Included
- Two-way texts
- Included
- Phone calls
- AI answers calls
- AI agent
- Included in credits
- Help center
- Learns from your help docs
- Subscription changes
- Pause, skip, swap or cancel
- Seats
- No per-seat fees
What you’d really pay
Re:amaze bills per team member, with AI resolutions on top. Concierge runs on credits.
Re:amaze
- Basic
- $29/member/mo
- Pro
- $49/member/mo
- Plus
- $69/member/mo
- AI resolutions beyond the allowance
- $0.85 each
Estimated Annual Cost
From $348/member/year
Monthly prices; annual billing saves 10%. A Starter plan is $59/month for up to 500 conversations. Re:amaze pricing, checked October 16, 2026.
Chargezen
- Concierge Starter
- $20/mo with 20,000 credits
- Seats
- No per-seat fees
- More credits
- $1 per 1,000
- Texts
- 2¢ per message part
- Calls
- Billed as you use them
Annual Cost
$240/year + usage
Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. Chargezen pricing.
Plan your move from Re:amaze
Check your data, billing dates and launch plan before you switch.
Talk through your move- 01
Connect your channels
Add your support email, chat, phone number, texts and WhatsApp.
- 02
Teach it your store
Concierge learns from your FAQ, website and store.
- 03
Set the rules
Choose what Concierge may do on its own and when it passes a conversation to your team.
- 04
Go live
Start with one channel, then move the rest over from Re:amaze.
Why brands switch to Chargezen
Unified Platform
Run AI agents, texts and email, upsells, creators and subscriptions from one place.
AI-Powered
AI agents answer customers, follow up and handle everyday busywork for your team.
Clear Pricing
See prices and usage costs, billed monthly or yearly.
Ready to switch from Re:amaze?
See the products, prices and setup help that fit your brand.
Common questions
Re:amaze is $29, $49 or $69 per team member a month, with 5 to 20 AI resolutions per user included and $0.85 per resolution after that (checked October 16, 2026). Concierge Starter is $20/month with 20,000 credits and Pro is $199/month with 199,000 credits, with no per-seat fees.
