A help desk with AI,
or AI that answers the phone?
Richpanel is a strong self-service help desk for Shopify brands, priced per seat with metered AI. Concierge answers chat, phone, text, WhatsApp and email itself, priced on credits with no seats.Every channel, including calls.
Self-serve software or help with setup and migration.
Side by side
See exactly what you get with each one.
Who each one is best for. Choose Richpanel if you are a high-volume Shopify brand that wants a seat-based help desk with a strong self-service portal and low per-conversation AI, and you already have a phone provider. Choose Concierge if you want AI agents that answer customers by chat, phone, text, WhatsApp and email, and can look up orders, start returns and change subscriptions, priced on credits instead of seats.
Checked October 16, 2026. Richpanel’s website and App Store listing show different plan prices; both are quoted below. Richpanel facts come from Richpanel pricing, Richpanel’s pricing guide and the Richpanel App Store listing. “Not listed” means those pages didn’t name the feature when we checked, not that Richpanel can’t do it.
| Feature | Richpanel | Chargezen |
|---|---|---|
| Live chat, email and social Website chat, email, Facebook and Instagram | Included | Chat, email and WhatsApp |
| Two-way texts Text with customers | Included | Included |
| Phone calls Answer customer calls | Not included | AI answers calls |
| AI agent AI that resolves questions on its own | About $0.20 per conversation, $200/mo minimum | Included in credits |
| Self-service portal Customers track, return or cancel on their own | Included | Customers ask Concierge |
| Shopify order actions Returns, refunds and cancellations | Included | Cancels orders, starts returns, tracks orders |
| Subscription changes Change subscriptions from the conversation | Recharge integration | Included |
| Seats How team members are billed | Per seat | No per-seat fees |
Richpanel
- Live chat, email and social
- Included
- Two-way texts
- Included
- Phone calls
- Not included
- AI agent
- About $0.20 per conversation, $200/mo minimum
- Self-service portal
- Included
- Shopify order actions
- Included
- Subscription changes
- Recharge integration
- Seats
- Per seat
Chargezen
- Live chat, email and social
- Chat, email and WhatsApp
- Two-way texts
- Included
- Phone calls
- AI answers calls
- AI agent
- Included in credits
- Self-service portal
- Customers ask Concierge
- Shopify order actions
- Cancels orders, starts returns, tracks orders
- Subscription changes
- Included
- Seats
- No per-seat fees
What you’d really pay
Richpanel bills per seat plus metered AI. Concierge runs on credits.
Richpanel
- Help desk seat, annual billing
- $99/seat/mo
- AI agents
- About $0.20 per conversation
- AI minimum
- $200/mo
- 1 seat + AI
- From $299/mo
Estimated Annual Cost
From $3,588/year
One seat with AI for 12 months. The Shopify App Store listing shows different plans (PRO $89/month, PRO MAX $119/month), so confirm current terms with Richpanel. Phone needs a separate provider. Richpanel pricing guide, checked October 16, 2026.
Chargezen
- Concierge Pro, annual billing
- $1,990/yr with 199,000 credits a month
- Seats
- No per-seat fees
- More credits
- $1 per 1,000
- Texts
- 2¢ per message part
- Calls
- Billed as you use them
Annual Cost
$1,990/year + usage
Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. Chargezen pricing.
Plan your move from Richpanel
Check your data, billing dates and launch plan before you switch.
Talk through your move- 01
Connect your channels
Add your support email, chat, phone number, texts and WhatsApp.
- 02
Teach it your store
Concierge learns from your FAQs, website and store.
- 03
Set the rules
Choose what Concierge may do on its own and when it passes a conversation to your team.
- 04
Go live
Start with one channel, then move the rest over from Richpanel.
Why brands switch to Chargezen
Unified Platform
Run AI agents, texts and email, upsells, creators and subscriptions from one place.
AI-Powered
AI agents answer customers, follow up and handle everyday busywork for your team.
Clear Pricing
See prices and usage costs, billed monthly or yearly.
Ready to switch from Richpanel?
See the products, prices and setup help that fit your brand.
Common questions
Richpanel’s pricing guide lists help desk seats at $99 a month billed annually and AI at about $0.20 per conversation with a $200 monthly minimum, so one seat with AI starts at $299 a month (checked October 16, 2026). Concierge Pro is $1,990 a year with 199,000 credits a month and no per-seat fees.
Richpanel’s pricing guide says it does not host phone calls itself and connects to providers like Aircall, Dialpad and JustCall. Concierge answers calls with AI.
