Concierge + Amazon Multi-Channel Fulfillment.
Connect Amazon Multi-Channel Fulfillment and Concierge sends Shopify orders to Amazon, syncs tracking back and answers delivery questions.
- integration type
- Fulfillment
- integration type
- to connect
- Minutes
- to connect
- approvals still apply
- Your rules
- approvals still apply
The problem
When Amazon ships your Shopify orders, tracking lives in Seller Central and customers ask your store. Someone has to copy tracking over and answer "where is it?" by hand.
What it does.
Fulfillment orders
Creates the Amazon fulfillment order for a Shopify order, and cancels it when Amazon confirms nothing has shipped, reopening the Shopify order.
Tracking synced to Shopify
Retrieves and refreshes Amazon tracking and writes it back to Shopify.
Checkout rates
One click registers a Shopify carrier service, so checkout can show rates for Amazon-fulfilled orders.
SKU mapping
Maps each Shopify variant to the Amazon seller SKU that ships it.
How it works.
- 1
Sign in with Amazon
Seller Central consent, US marketplace.
- 2
Map your SKUs
Each Shopify variant to an Amazon SKU.
- 3
Enable checkout rates
One click.
- 4
Customers ask Concierge
It checks tracking fresh each time.
What you get.
Answers in seconds
Customers get help right away, day or night.
Your team freed up
People focus on the conversations that need them.
Within your rules
Every action follows your policies and approvals.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Sign in with your Amazon seller account (Amazon.com, US).
Amazon.com in the United States. The connection is reauthorized once a year.
Yes, when Amazon confirms nothing has shipped. The Shopify fulfillment is cancelled too, so the order reopens.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
