Concierge + Shopify.
Connect Shopify and Concierge reads orders and tracking, opens returns, cancels recent orders and emails invoices, within the access you grant.
- integration type
- Store
- integration type
- to connect
- Minutes
- to connect
- approvals still apply
- Your rules
- approvals still apply
The problem
Nearly every customer question is about an order, and the order lives in Shopify. An agent that cannot read Shopify can only tell customers to wait for a person.
What it does.
Orders and tracking
Reads an order's items, addresses and status, and every shipment's carrier, tracking link, estimated delivery and delivery events.
Returns
Lists which fulfilled items can still be returned and opens a Shopify return for the ones the customer picks. Refunds and labels stay with your team.
Cancellations and invoices
Cancels an order within four hours of purchase, without a refund or restock, and emails PDF invoices on request.
Draft orders for your team
Teammate agents can create draft orders that email the customer a payment link, release fulfillment holds and pull sales, inventory and shipment reports.
How it works.
- 1
Install the app
From the Shopify App Store.
- 2
Customers sign in
Order details only after a code.
- 3
Concierge reads and acts
Tracking, returns, cancellations and invoices.
- 4
Your team runs reports
Sales by SKU, inventory and shipments.
What you get.
Answers in seconds
Customers get help right away, day or night.
Your team freed up
People focus on the conversations that need them.
Within your rules
Every action follows your policies and approvals.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Install the Chargezen app in Shopify.
No. It opens returns and cancels recent orders without a refund. Refunds stay with your team.
Sales by SKU, inventory, shipments and fulfillment status.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
