AI Concierge Built for Shopify Plus Brands
Handle support at scale across voice, SMS, WhatsApp, and email with one unified brain.
Deflect 60%+ of tickets instantly. Give customers self-service order tracking and subscription management. Support them 24/7 without growing your team.
Support Costs Scale With Sales
More orders = more tickets. Subscription brands face unique challenges that traditional helpdesks cannot solve.
40% of tickets are "Where's my order?" Each one costs $2.50-$5 to resolve. Volume grows with sales.
Customers cannot skip, pause, or modify subscriptions without contacting support. High-friction experience.
Peak shopping happens outside business hours. No support = abandoned carts and churned subscribers.
Support happens in email, chat, SMS, and social—each in separate tools with no shared customer context.
AI-Powered Support at Scale
Transform your Shopify Plus support from cost center to competitive advantage.
Instant Order Tracking
Customers ask "Where's my order?" and get instant answers. No tickets. No wait. Complete tracking across all carriers.
Self-Service Subscriptions
Customers skip, pause, swap, and cancel without contacting support. Reduce subscription tickets by 65%+.
24/7 AI Concierge
Handle support at 2 AM. Answer product questions. Close sales while your team sleeps. Zero staffing required.
Native Integration, Real Results
Concierge is designed from the ground up for Shopify Plus merchants. Deep integration. Instant setup. Immediate impact.
Deep Shopify Plus Integration
Concierge reads your catalog, knows your inventory, understands your orders, and syncs with your customer data in real-time.
Real-Time Order Sync
Instant access to order status and history
Product Knowledge
AI trained on your catalog and policies
Customer Recognition
Identifies customers by email or phone
Shopify Plus Native
Subscription Management
Handle the full subscription lifecycle without human intervention. From signup to skip to cancellation—all self-service.
Self-Service Portal
Customers manage their own subscriptions
Smart Recommendations
AI suggests swaps and upgrades
Churn Prevention
Retention offers before cancellation
Subscription First
Omnichannel Support
One brain across every channel. Voice calls, SMS, WhatsApp, live chat, and email—all unified in one persistent memory.
Channel Handoffs
Continue conversations across platforms
Unified Context
Same customer view everywhere
Smart Routing
Escalate to humans when needed
All Channels
Ready to Scale Your Shopify Plus Support?
Join leading Shopify Plus brands using Concierge to handle support at scale. Book your demo today.
