AI Concierge Built for Shopify Plus Brands
Handle support at scale across phone, text, WhatsApp and email with one AI that remembers. Deflect 60%+ of tickets instantly. Give customers self-service order tracking and subscription management. Support them 24/7 without growing your team.
- Shopify Plus Certified
- Total Memory
- Order Tracking
- Subscription Support
Support Costs Scale With Sales
More orders = more tickets. Subscription brands face unique challenges that traditional helpdesks cannot solve.
Support Ticket Overload
40% of tickets are "Where's my order?" Each one costs $2.50-$5 to resolve. Volume grows with sales.
Subscription Management
Customers cannot skip, pause, or modify subscriptions without contacting support. High-friction experience.
After-Hours Support Gap
Peak shopping happens outside business hours. No support means abandoned carts and lost subscribers.
Fragmented Channels
Support happens in email, chat, SMS, and social—each in separate tools with no shared customer context.
AI-Powered Support at Scale
Transform your Shopify Plus support from cost center to competitive advantage.
Instant Order Tracking
Customers ask "Where's my order?" and get instant answers. No tickets. No wait. Complete tracking across all carriers.
Self-Service Subscriptions
Customers skip, pause, swap, and cancel without contacting support. Reduce subscription tickets by 65%+.
24/7 AI Concierge
Handle support at 2 AM. Answer product questions. Close sales while your team sleeps. Zero staffing required.
Native Integration, Real Results
Concierge is designed from the ground up for Shopify Plus merchants. Deep integration. Instant setup. Immediate impact.
Deep Shopify Plus Integration
Concierge reads your catalog, knows your inventory, understands your orders, and syncs with your customer data in real-time.
Real-Time Order Sync
Instant access to order status and history
Product Knowledge
AI trained on your catalog and policies
Customer Recognition
Identifies customers by email or phone
Subscription Management
Handle every subscription change without anyone on your team. From signup to skip to cancellation—all self-service.
Self-Service Portal
Customers manage their own subscriptions
Smart Recommendations
AI suggests swaps and upgrades
Fewer Cancellations
Offers to stay before they cancel
Support on Every Channel
One AI across every channel. Phone calls, texts, WhatsApp, live chat and email, with one memory.
Channel Handoffs
Continue conversations across platforms
Same Story Everywhere
The same customer view on every channel
Smart Routing
Escalate to humans when needed
Ready to Scale Your Shopify Plus Support?
Join leading Shopify Plus brands using Concierge to handle support at scale. Book your demo today.
